Vikram Dutt Email & Phone Number

Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions. Below are the job duties.• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.• Directs technological research by studying organization goals, strategies, practices, and user projects.• Completes projects by coordinating resources and timetables with user departments and data center.• Verifies application results by conducting system audits of technologies implemented.• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.• Maintains quality service by establishing and enforcing organization standards.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.• Contributes to team effort by accomplishing related results as needed.

Responsibilities • Administer & Manage Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for 600+ users.• Administer and Manage Windows 2003 Server/Exchange 2003 Server with Blackberry Integration Services, Windows Server Updates Services (WSUS).• Development of Inbound VDNs, Vectors and splits/skills using Avaya Site Administration.• Development of custom client reports using CMS V11 and CMS V13. • Support Avaya handsets both digital ( 6408+) and IP (4610, 4625).• Maintaining LAN/WAN in the organization.• Backup and restore network data with IBM Tivoli & Dell Tape Library.• Provide 3rd level support and to be an escalation point for all 1st & 2nd level support. • Maintenance of Software Updates and patches on Servers & Workstations.• Provide PC Hardware/Software Support to all Departments• Regularly Liaising with 3rd party vendors and suppliers. • Logging support calls with telephone carriers and telephony support companies.• Documentation of System Changes and System procedures• Reporting on Monthly Telco costs to Administration & Finance, along with Client Services• Setting up remote access for the managers using VPN.• Provide 24/7 Remote Assistance to international sites like Manila Philippines.

Responsibilities • Administer Microsoft Windows Servers, Microsoft Workstations, and network security devices, Cisco Devices.• Administer linux based servers.• Administer Oracle 10G databases. • Providing 1st & 2nd level support to the organization. • Maintaining LAN/WAN in the organization.• Regularly updating the servers with Security Updates and patches.• Switches Installation, UNIX shell scripting, database administration.• Administration of User Accounts, on the Network, Databases.• Responsible for running linux patches. • Responsible for backups of all client and internal systems.