Vikram J.

Vikram J. Email and Phone Number

CIO @ LACERS | Adjunct @ USC | Building CX/EX capabilities in organizations @ LACERS
Vikram J.'s Location
United States, United States
Vikram J.'s Contact Details

Vikram J. personal email

About Vikram J.

I am a process modernization and change management leader working to improve the way government and corporate institutions approach their digital transformation and engagement practices. Working across a range of disciplines, I design and implement low cost and scalable solutions that drive internal collaboration, member and employee engagement, and ROI.As the Chief Information Officer for LACERS, one of the largest retirement systems and pension funds in the US, I lead digital transformation across a variety of operational verticals, including administration, member services, and human resources. Prior to this role, I was the Chief Innovation Officer for the City of LA’s Office of Finance, a 300 member department tasked with driving up to $8 billion annually in revenue for the City.A product and program developer and sales enablement lead at heart, I helped launch Tap.in2, a sports-tech company funded by Rock Ventures and in play in over 32 sports and entertainment properties throughout the US while leading the design-build of its signature mobile POS solution. I've also led the design-build of a mixed-medium digital selling platform for Capital Group/American Funds - a first of its kind initiative for the company that paired sales, marketing, and digital to drive client adoption.I've also done a lot of other stuff and I hold degrees in fields wholly unrelated to my professional practice. Life is funny that way.Products I've led the design, development and launch of:+ LA Business Portal (business.lacity.org) - Office of Mayor Garcetti+ Office of Finance Web + Intranet + associated tools (finance.lacity.org)+ Tap.in2 Mobile Solution + LEAP Digital Learning Platform - Capital Group / American Funds

Vikram J.'s Current Company Details
LACERS

Lacers

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CIO @ LACERS | Adjunct @ USC | Building CX/EX capabilities in organizations
Vikram J. Work Experience Details
  • Lacers
    Chief Information Officer
    Lacers Dec 2020 - Present
    Los Angeles, Ca, Us
    Leads the development of an innovation framework for one of the largest city specific retirement systems in the nation. Responsible for full stack digital innovation initiatives that enhance both the member and employee experience. Key successes have included cloud migration of internal document management system, on-board integrated productivity and dashboarding suite, establishment of a PMO, and the re-orging of a marketing/communications function, bounded by a wholesale rebranding of LACERS as an employer of choice within the pension space in the US.
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  • Lacers
    Director Of Innovation
    Lacers 2019 - Dec 2020
    Los Angeles, Ca, Us
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  • University Of Southern California
    Adjunct Instructor
    University Of Southern California Jan 2020 - Present
    Los Angeles, Ca, Us
    Developed a first of its kind course around leading CX/EX initiatives in organizations.
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  • City Of Los Angeles Office Of Finance
    Chief Innovation Officer
    City Of Los Angeles Office Of Finance Sep 2017 - Aug 2019
    Los Angeles, Ca, Us
    Created and led the Business Experience Unit (Biz-U), a tactical innovation team dedicated to delivering a best-in-class customer experience to our City’s entrepreneurs and increasing the profile of Los Angeles as the top most business-friendly city in the nation. Key projects included an immersive digital experience to engage small business owners, build out of an intranet to engage employees, development of a business intelligence function to deliver operational insights to improve tax recovery, and the overall brand building of the Office of Finance as a model city department.
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  • Kite Capital
    Co Founder
    Kite Capital Jan 2016 - Aug 2019
    We are product developers for emerging market economies and we work with leading governments and corporations seeking to solve big challenges. While we focus on tangible assets, our strength lies in our ability to transform ideas into opportunities.Through robust design, engineering, finance and research experience, we are able to design products supported by sound business models and thorough customer centric testing.www.kite.org.za
  • Bloomberg Innovation Team
    Project Leader
    Bloomberg Innovation Team Mar 2016 - Sep 2017
    Working with the Office of the Mayor of Los Angeles, the Innovation team leverages best-in-class idea generation techniques and a structured, data-driven approach to delivering results against pressing issues facing the city.
  • Capital Group | American Funds
    Partner Marketing Consultant
    Capital Group | American Funds Sep 2014 - Mar 2016
    Los Angeles, Ca, Us
    Managed the development and execution of client engagement and marketing programs through a mix of digital and analog channels.
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  • Cruxobjectives | Lemonfresh Studios
    Principal Consultant
    Cruxobjectives | Lemonfresh Studios Feb 2010 - Mar 2016
    Cruxobjectives | LemonFresh Studios is a full-service consulting firm that has worked with some of Los Angeles' most high-impact organizations and businesses. Recent engagements include:+ Monitoring and evaluation of a micro-finance program for a major int'l financial institution to improve reach and efficiencies + Provided market and business development strategy to leading e-waste recycler providing share of profits to local education initiatives+ Brand development for disruptive solar energy financier serving the Pacific and Hawaiian markets+ Developed 5, 10, 15 year revenue trend models for housing developer / property manager to maintain fiscal health of properties+ Provided storytelling and creative direction for large art installation commissioned by major So. Cal. philanthropic network - Displayed at California Science Center for 40-Year Anniversary Gala (http://bit.ly/1Bhf8th)+ Program design for $100MM real estate development in LA's westside incorporating light rail, public space, retail and housing.Learn more @ www.cruxobjectives.com
  • Tapin2
    Director Of Product / Sales Enablement Lead
    Tapin2 Jun 2013 - Oct 2015
    Pasadena, Ca, Us
    Tap.in2 is a mobile platform for content & game day producers that increases fan engagement, attendance & per fan spending for NCAA and professional sports teams. Our signature product is currently being deployed with a number of marquee sports franchises and vendors including the Cleveland Cavaliers and Aramark.Learn more @ www.tapin2.co
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Vikram J. Education Details

  • Ucla
    Ucla
    Urban Planning -Economic Development
  • California State Polytechnic University-Pomona
    California State Polytechnic University-Pomona
    Community And Regional Planning

Frequently Asked Questions about Vikram J.

What company does Vikram J. work for?

Vikram J. works for Lacers

What is Vikram J.'s role at the current company?

Vikram J.'s current role is CIO @ LACERS | Adjunct @ USC | Building CX/EX capabilities in organizations.

What is Vikram J.'s email address?

Vikram J.'s email address is vj****@****usc.edu

What is Vikram J.'s direct phone number?

Vikram J.'s direct phone number is +190970*****

What schools did Vikram J. attend?

Vikram J. attended Ucla, California State Polytechnic University-Pomona.

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