Community Specialist
CurrentMy role as a Community Specialist requires me to moderate our official forums, create content, coordinate with various teams to get data that can be communicated across on the public side. One of the core responsibilities it to keep the forum clean from spam and abuse free, thereby maintaining a positive atmosphere on our forum which will promote user engagement.Adapt to the fast paced organisational changes and communicate information back and forth and keep all relevant team and customer informed for the new developments.Keeping our superuser engaged so that they continue to provide the robust support to our customers.Being a senior member in the team I was responsible to guide my team to coping up with challenges in managing the community and social contacts. Facilitate in the on-boarding of new joiners and train them showing them how social media and forum communication plays a key role in maintaining the company brand image.
