Holding 8.5 years of experience and wide range of knowledge in UAT testing, App testing and product Analyst. Good understanding of scenario and analyzing problems.Responsible & available to work in group, persevering and proactive with high level of contributing to improve the processes. Continuous learning and adaptability to change and capacity to adopt different work scoops. Skilled Support Analyst expert with demonstrated knowledge and experience on point of sales software a d hardwares

Environment: Point of Sales Software (Cash Register Express) and Hardware’s Troubleshooting, PotentialSales and Retentions escalations, Project Launch.Roles and Responsibilities:• Front line support for UK/US/Australia customers on calls/emails and chats.• Worked extensively with Payment merchant support teams like Chase Payments, PayPal, GlobalPayments, and First Data to identify sales issues.• Wide range of knowledge in Hardware configurations: All-In-One Units and Hardware Bundles,Barcode Scanners, Cash Drawers, Check Readers, Handhelds (Pocket Inventory), Receipt Printers,Pole Display (Customer Display) etc.• Cash Register Express Setup instructions like Cashiers Staff>> How to Clock In/Clock Out>> How toRing up an Item>> How to Put an Item/Order on Hold>> How to Recall an Item/Order on Hold>>How to Cancel All Sales on Current Ring Up>> How to Place an Order to Go>> How to Print LastReceipt/New receipt>>Management Staff>> How to Enter A New Employee>> How to ChangePermissions for Employees>> How to Disable an Employee (Fired) How to Disable an Item>> Howto Change a Price/Add an Item etc.