Planning and conducting various types of training and career development for employees. Giving special attention to systematic training and development.Creating a favorable atmosphere in a team, ensuring conflict prevention, favorable working conditions too all grades.Develops policies and procedures giving the required clarity to employees, leading to engaged teams. Work with business teams in creating KPI for employee performance evaluation. Manager vendor activities, identify… Show more Planning and conducting various types of training and career development for employees. Giving special attention to systematic training and development.Creating a favorable atmosphere in a team, ensuring conflict prevention, favorable working conditions too all grades.Develops policies and procedures giving the required clarity to employees, leading to engaged teams. Work with business teams in creating KPI for employee performance evaluation. Manager vendor activities, identify suitable vendors, negotiate best rates with vendors and onboard most suitable vendor.Conduct and lead process improvement initiative workshop, which led to enhancing customer service and cost reduction initiatives Show less

Directed day-to-day operations that focused on attaining key business metrics, continuous improvement initiatives, and responsible for team management of over 20 plus staff. Responsibilities related to client boarding: Corporate accounts, SME, Retail and Mass Market, production of cards, and dispatch of deliverables (Debit, Credit Cards/Cheque book shipments), fixed deposit, vendor management, and record management.• Having a thorough knowledge of account opening for all… Show more Directed day-to-day operations that focused on attaining key business metrics, continuous improvement initiatives, and responsible for team management of over 20 plus staff. Responsibilities related to client boarding: Corporate accounts, SME, Retail and Mass Market, production of cards, and dispatch of deliverables (Debit, Credit Cards/Cheque book shipments), fixed deposit, vendor management, and record management.• Having a thorough knowledge of account opening for all segments, evaluating onboarding applications, ensuring CDD (Client due Diligence) is complete prior to onboarding, and performing checks related to clients constitutional /legal documents, FATCA & CRS. Ensuring any deviation in process requisite deferral approval is in order. • Adopted new ways of working, by utilizing the human center design problem solving concepts. • Inculcated the various new ways of working (Dynamic work design, A3 problem solving, Design thinking) within the teams and to commit high speed, real-time client-centric solutions.• Secured document management process handling related to Mortgage applications, created robust and controlled process of tracking mechanism of secured documents.• Devised, deployed, and monitored processes to boost long-term business success, initiated health checks covering critical processes which helped to secure “wellcontrolled rating” during the group audit covering my unit for the year 2019. • Performed ongoing supplier evaluations to assess quality, timeliness, and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.• Successfully Implemented change in workflow to ensure priority and high networkclient's instruction were prioritized until the end stage, thereby providing differentiating services to our priority clientele.• Embedded the agenda of continuous improvement in day-to-day activities resulting in a save of USD 20K YOY in courier dispatch costs. Show less

Managed Client maintenance and off-boarding unit, making certain all processes are adhered to within the agreed SLA. Ensuring all required pre-checks are performed prior to processing of any client static data requests and delivering quality service.

Headed the front desk and customer service team, in maintaining excellent relationship with clients and successfully resolving their concerns.

Performed underwriting for Credit cards, Personal loans for UAE and Oman. Reviewedcustomer applications & financial statements to determine their capacity to repay credit andtake calculated risk prior to approving credit lines.

Heading implant office at Standard Chartered Bank and ensuring outclass service.Accustomed to working in fast pace environment with the ability to think quickly and successfully hand difficult clients.Developed, maintained, and communicated travel policies, to all employees. Refind strong internal working relationships with all departments.Managed supplier relationships for travel partners, including partner management, negotiating pricing for bulk bookings for both airline and… Show more Heading implant office at Standard Chartered Bank and ensuring outclass service.Accustomed to working in fast pace environment with the ability to think quickly and successfully hand difficult clients.Developed, maintained, and communicated travel policies, to all employees. Refind strong internal working relationships with all departments.Managed supplier relationships for travel partners, including partner management, negotiating pricing for bulk bookings for both airline and hotel bookings. Responsible for training and sharing knowledge-creating back up to ensuring smooth service. Show less