Responsible for duties related to the investigation and elimination on online e- commerce fraud.Providing support to Investigation specialists to help them achieve and constantly improve performance on productivity and decision quality metrics along with their skill sets.Work with managers at the functions to continuously improving advisor role and provide feedback to operations team based on the trend analysis and patterns observed.

 National Australia Bank (August 2014 - February 2017)Processing of customer requests to update credit card details, which involves outbound calls to customer and bankers to collect missing information and verify customer data. Hyatt Hotels (February 2012 – July 2014)Taking care of Room reservations in Hyatt hotels in Singapore and India. Provided effective and efficient services to guests measured through key performance metrics.Resolving issues regarding check in/check out Nissan Motors, USA (October 2010 – February 2012)EMI collection of customers who were delinquent in payment.Handling queries regarding EMI’s of customer• Taking care of MIS responsibility of team, preparing daily production log in/out report of team members, daily process report which is an essential part of AES(agent evaluation system) calculation• Mentoring new joiners in the team• To publish the daily resolves and QA scores of the team