https://exportpe.com/

• Managed and launced market place model, Hardware Wagon in Bangalore• Designed and implemented Vendor/Partner model , resulted in 3x increase in Vendors across Bangalore in 3 weeks time• Started serving 100+ clients in the region with in 6 weeks of product launch• Reduced TAT on product delivery to customer to 2 hrs by integrating logistic partners and optimising their man hours

• Launch Manager for Mysore• Designed the incentive structure for Mysore • Played a key role the new “Prime“ category launch in Bangalore, again the first city to be launched across India in Ola• Conducted extensive Gemba walk-through’s to understand the existing process. Based on the results, new processes were designed & implemented. New process was implemented for Prime vehicle attachment(Driver experience), Prime walkins(Driver experience) & Prime quality(Customer experience). Driver wait time in office was reduced drastically and an average of 4.7 stars rating was maintained for Bangalore prime • Responsible for end to end operations at Bangalore airport. The team was hired from scratch & process was built around it to create the first customer facing operations for OLA. Managed a team of 6TL’s & 45 executives to run Ola’s first 24X7 operations

- Led the affiliations and partnerships team, set up the affiliate program- streamlined sales process and increased the service portfolio and the geographical reach

Project - End User Support - Process Quality Assurance

- Developed operational plans for marketing activities - Ensured sales target to meet the organisations expectation - Identified and on boarded channel partners - Supervised FoS- Trained new staff members