Vikram Singh Mamak Email & Phone Number

• Provide remote and in-person implementation support as a subject matter expert of the Biofourmis SaaS platform for major hospitals/care centers: understanding software limitations, configurable workflows, and device.
• Technical Account Manager for active customers
• Log and process tier two technical support issues, diagnosing and troubleshooting to develop effective solutions.
• Serve as primary Salesforce and Vonage Administrator, collaborating with business and… Show more
• Serve as primary Salesforce and Vonage Administrator, collaborating with business and technical stakeholders to design, configure, and implement changes in Salesforce and Vonage
• Create, maintain, and enhance automated business processes within Salesforce

Remote

Provide remote and in-person technical support during the implementation of remote patient monitoring programs at hospitals and care centersCreate technical support documentation for medical devices for use by patients, medical staff (nurses, health navigators, etc.), and other technical support analystsTrain internal employees in the use of remote.

Plainville, Connecticut, United States

Assisted on-site and remote users with a variety of hardware, software, and network connectivity issuesWorked with Active Directory to create user network profiles, manage permissions, reset passwords, unlock accounts, etc.Imaged and configured Windows computers, set up monitors, phones, and peripherals

Remote

Provided Tier I/II technology support to remote users via phone and webHelped diagnose, resolve and document user help requests for a range of hardware, software, and connectivity issuesTracked and recorded all help desk interactions into a ticketing system

West Hartford, Connecticut, United States

Installed, configured, and supported classroom technology to assist faculty and staff with remote learning Helped diagnose, resolve and document user help requests for a range of software, hardware, and connectivity issues Instructed university professors on how to navigate and operate Microsoft Teams using Polycom systems

Medway, Massachusetts, United States

Worked with field technicians with install, configure, and support retail technologiesCollaborated with peers and cross-functional teams to resolve issues and provide customer serviceTracked and recorded all help desk interactions into a ticketing system

Storrs, CT

Provided assistance to faculty, staff, and students with their technology needsWorked with other technicians to provide support via web, phone, and IT HelpdeskSet-up/support of faculty computers and other technology in the School of Business

Meriden, CT

Created and maintained category assignments for E-Commerce productsDeveloped a dynamic dashboard using VBA and Excel ToolsReviewed and fixed a variety of issues with product presentation

Sneakheat.com

Wrote articles on fashion news for over 40,000 blog membersInteracted with various company departments to produce the effective media postsProvided web design insight to create the best website possibleResponded to and resolved customer issues/requests

Meriden, CT

Developed macros to increase speed of accounting processesAnalyzed and entered various invoices into an accounting systemFound and matched different types of purchase orders to their respective invoicesHelped clear over $6 million in unmatched invoices through this matching process

South Windsor, CT

Provided assistance in math, science, reading comprehension, writing, foreign language, and social studies.Helped students become more organized and prepared.Ensured that tutored students showed GPA improvements within one marking period.

South Windsor, CT

Managed a cash register without overages or shortagesResponded and resolved customer difficultiesMaintained an independent workspace that was clean and safe

Agawam, Massachusetts

Customer Service - Dippin' Dots Specialist

Economics

Activities and Societies: Undergraduate Student Government - Funding Board (2014-2016)

High School Diploma

Activities and Societies: Future Business Leaders of America (FBLA), Debate Team, Track and Field