Vikram Navale Email & Phone Number

Pune, Maharashtra, India

·Responsible for providing guidance, instructions, directions, and leadership to the team of individuals for the purpose of achieving a key result or group of aligned results.Managing Service Assurance process to restore Customer Services reducing Business Losses.Identify potential problems and/or trend of repetitive Incidents and spread the awareness within the team to avoid repeat instances and provide effective customer service. Ensuring that my team uses effective probing skills to convert maximum queries into First Call Resolution (FCR).Handling customer escalations and customer coordination to resolve the issues and to achieve quick resolution.Engage and manage technical resources to deliver the project plan.

Pune, Maharashtra, India

· Interacting with End users of UK region who uses 3G’s Products.· Resolving various Handset and Wi-Fi Internet related issues.· Worked with Handset & Mobile Broadband (MBB) department for Wi-Fi, Mobile Broadband & Handset retentions process. · Also, have been awarded as a Best Team & The Top Performer for the Process several times.

Pune, Maharashtra, India

· Interacting with End users of United States who uses various Verizon products.· Resolving various Verizon networking product related issues· Trouble shooting for Verizon provided Hardware & Software Products, Installing and checking several Verizon security software related issues, checking and upgrading latest firmware software for Verizon modems.· Was promoted as FLOOR SUPPORT to support the team of tech support engineers & providing a quick and accurate solution to the Customer’s query.

Pune, Maharashtra, India

· Interacting with End users of United States who uses various Linksys products.· Updating firmware’s of routers, modems, Range Expanders· Troubleshooting various networking device related issues.· Testing network connectivity using access technology tools.· Performing maintenance check on Network Devices used by the end user.