• Managing complete lifecycle of Salesforce Health Cloud projects: Involved from requirement analysis, design, pre-development activities, development phase, testing phase, UAT, training, project hand-over & closure. • Responsible for all team & people management activities including supervision, goal setting, ongoing performance communication, employee engagement, development, review, and mentoring.• Leading team-wide meetings, assign tasks and workloads to employees, and foster… Show more • Managing complete lifecycle of Salesforce Health Cloud projects: Involved from requirement analysis, design, pre-development activities, development phase, testing phase, UAT, training, project hand-over & closure. • Responsible for all team & people management activities including supervision, goal setting, ongoing performance communication, employee engagement, development, review, and mentoring.• Leading team-wide meetings, assign tasks and workloads to employees, and foster collaboration among cross functional teams like IT, DBA, Network, Operations, DevOps teams etc.• Responsible and accountable for the US Customer Engagement project deliveries out of offshore GDCs.• Daily work management and execution of performance reporting operations activities.• Collaborate with leadership & other stakeholder to asses and analyze the current projects progress, discuss upcoming client-projects, resourcing, technical challenges, processes followed and many more keys points to deliver high quality projects. • Ensure stakeholder engagement for managing expectations, maintaining visibility and getting sign off on milestones.• Manage & prioritize requirements, track project outcomes against business objectives, limit "scope creep".• Ensure progress across Salesforce practice projects with shared resources and overlapping timelines.• Maintain adequate quality in the deliverables by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending improvements.• Establish high level of trust based relationship with internal/external and local/global stakeholders in IT and other business functions. Show less

• Facilitating the agile ceremonies for the agile team(s). Partnering with Product owners, Program or Project Managers to communicate delivery of work product from the scrum team and escalates key risks and issues impeding scrum team effectiveness.• Guiding the agile team(s) and organization to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment against iteration goals.• Working with the Product owner to… Show more • Facilitating the agile ceremonies for the agile team(s). Partnering with Product owners, Program or Project Managers to communicate delivery of work product from the scrum team and escalates key risks and issues impeding scrum team effectiveness.• Guiding the agile team(s) and organization to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment against iteration goals.• Working with the Product owner to align team with the product vision, iteration goals, and other necessary information• Influencing and maximizing the team’s productivity via measurable continuous improvement initiatives to the delivery practice and technical outcomes.• Facilitating collaboration amongst geographically distributed & virtual agile teams and work closely with the global teams to bring synergies.• Helping resolve the team blockers by engaging right set of teams/individuals and healthy escalations.• Communicating organizational impediments to the leadership & clearing impediments for the team.• Creating an environment of collaboration within the agile team that allows for open dialogue and productive solutions for resolving conflicts.• Supporting continuous improvement activities to reduce waste and increase productivity by coaching teams to conduct continuous improvement events.• Seeking new opportunities for improvement to the overall effectiveness of teams and the organization.• Partnering with Product Owner(s) to ensure continuous refinement of backlog, which may include stories from multiple projects. Show less

Roles & Responsibilities (BI Project Manager)• Driving BI projects across its lifecycle from requirement gathering phase, project planning, implementation, delivery & support.• Managing small/medium complexity projects in BI Tower.• Managing a handful of program level initiatives for all projects, across BI tower.• Creation of a project schedules/plans along with any procurement/sourcing requirements.• Develop and present Project Governance Plans to the Steering… Show more Roles & Responsibilities (BI Project Manager)• Driving BI projects across its lifecycle from requirement gathering phase, project planning, implementation, delivery & support.• Managing small/medium complexity projects in BI Tower.• Managing a handful of program level initiatives for all projects, across BI tower.• Creation of a project schedules/plans along with any procurement/sourcing requirements.• Develop and present Project Governance Plans to the Steering Committee.• Prepare and maintain Project Plans, Risk Registers, Issue Logs, Lessons learnt and other Project related documentations.• Expertise of getting into lowest level of details and planning.• Project planning and tracking of daily activities & tasks with the team.• Collaboration with internal/external teams to address third party dependencies.• Ensure regular and optimal communication with all stakeholders.• Experience in Budget and Forecast planning, tracking actual Costs.• Configuring & Maintaining Projects using Agile Principles (Scrum/Kanban) on Azure Devops for a periodic leadership review.• Securing data processed in the projects by creating requests in the data protection portals for Local/Global DPO approvals. Show less

Roles & Responsibilities (BI Associate Operations Lead)• Assist in managing the business and operational excellence of our customer support organization.• Implementing the service delivery strategy as defined by the organization.• Ensuring that quality and service delivery standards are met and exceeded as defined in SLA/OLAs.• Facilitating and managing cross-team collaboration such as Infra, Dba, Functional, Vendor and QA to improve overall customersatisfaction… Show more Roles & Responsibilities (BI Associate Operations Lead)• Assist in managing the business and operational excellence of our customer support organization.• Implementing the service delivery strategy as defined by the organization.• Ensuring that quality and service delivery standards are met and exceeded as defined in SLA/OLAs.• Facilitating and managing cross-team collaboration such as Infra, Dba, Functional, Vendor and QA to improve overall customersatisfaction objectives.• Assist in managing the change governance across its lifecycle through global quarterly releases.• Driving operational improvements as it relates to customer satisfaction.• Coaching/Mentoring and developing the junior team staff.• Closely monitoring major support issues with their RCA after new services/feature launch, identifying gaps across support tier intools / resources needed to offer better support.• Identifying the new opportunities for support tasks that can be automated.• Collecting and analyzing support center metrics like MTTR/MTBF, to guide decisions about service support quality.• Handle escalations, initiate conference calls, driving escalations to positive closure by providing timely status update to all thestakeholders. Show less

Previous Roles & Responsibilities (BI Developer)• Creating a Global BI reporting architecture for external applications interfaced with Global reporting application.• Obtaining Business requirements through Business Specifications in the form of Change Requests/Artefacts &assigning/delegating the responsibilities within the development team with an objective to deliver ‘First Time Right’ & ‘On TimeDelivery’ of reporting solutions.• Co-ordinate with the project managers… Show more Previous Roles & Responsibilities (BI Developer)• Creating a Global BI reporting architecture for external applications interfaced with Global reporting application.• Obtaining Business requirements through Business Specifications in the form of Change Requests/Artefacts &assigning/delegating the responsibilities within the development team with an objective to deliver ‘First Time Right’ & ‘On TimeDelivery’ of reporting solutions.• Co-ordinate with the project managers /team leads on the status of all development tasks and any risks/issues/impediments.• Work with cross functional teams to troubleshoot application anomalies and fix data, user, and application issues by coordinatingactivities across technical teams.• Collaboration with ETL developers to develop effective data models and universe designs.• Supported data validation and auditing, devised and implemented sustainable processes for data validation.• Analyzed systems to understand and document data elements, attributes, relationships, data flow, dependencies, and relatedinterfaces.• Escalation Management as a Senior Developer for Global Reporting Application Maintenance & Support team. Show less