Vikram Prabhu Email & Phone Number

India

Fujairah, United Arab Emirates

 Essayed a key role in driving sales by showing consistent growth upon joining and in in 6 months time achieved growth revenue of 60% vis-à-vis last financial year. Established new B2B relationship with new clients bringing in more opportunity of generating new business. Introduced an online portal in coordination with an outsource IT solutions team ensuring reach is expanded across GCC and extending rates through XML to leading online partners. Introduced online system in coordination with an outsource IT solutions team for better and effective accounting process as well keeping a track of day to day operational activity. Sole initiative of establishing a strategic partnership in Georgia, Armenia and Azerbaijan and successfully represented as DMC across GCC & India to help generate more revenue and securing major market share. Set up best practices for the sales department. Guided all teams, to develop and implement strategies and monitor trends to achieve targets, while keeping costs under control. Monitored entire business operations with key focus on patient service by ensuring optimal utilization of resources.  Designed theme based products for Caucasus region and driven sales successfully.

Uae

 To develop outbound travel across GCC & India and Inbound travel in to UAE. Introduced ready made products and Group departures for Europe, Scandinavia, Far East, Africa and Caucasus region. Instrumental in setting up centralized operations team in UAE and India to cater day to day operational requirement of across GCC and India. Revamped the UAE inbound division and contracted direct rates with suppliers and hotels to cater clients requirement across UK, Asia, Far East, Europe and India. Showed consistent growth of 2-3% month on month. Close coordination with the marketing team to schedule marketing campaign in leading news papers,data base, Mall promotion and Radio campaigns ensuring constant engagement with clients and creating a buzz in the market. Sole initiative of engaging an exclusive promotion with Wetzlar Resort, Kerala (Part of Pansun group) and launching an all inclusive package with flights included during off peak period at AED 1100 pp. Initiated and signed up a joint marketing promotion with Jordon and Austria tourism board generating marketing revenue for the organization and helping create more awareness of Cozmo holidays in the region. Conducted regular product trainings for the in-house staff Played a key role to deliver:o Targets for the region through sales/ service team.o Sales revenues through sales/ B2B agency team. Accredited with appreciation email from CEO for driving the holidays business successfully and meeting up to his expectation

Mumbai Area, India

 Over looked and managed a team of 60 plus Negotiating Airline PLB’s, contracting group rates, TBF etc with Airlines for all Thomas cook Verticals and ensuring close monitoring of such sales to achieve targets. Designing of group products across continents and contracting rates with suppliers across the globe. Consistently exceeded revenue and pax targets. Was Awarded trip to Europe and other destinations for consistently achieving targets. Played an important role in smooth transition in setting up two critical process like E-business and FIT involving WNS. Played an important role in RPF process for Global distribution system(GDS). Researched and developed new strategies to achieve company goals. Introduced new itineraries and places like Mossel bay in South Africa, Hurghada in Egypt which is now globally followed by other travel companies. Introduced various offers like companion free, add on destination free, Buy holiday package and avail cruise free etc. Escorted CIP,MICE and leisure groups for Europe, Far East, Middle East and Africa.

• Managing a team of 60 staff across India and various businesses.• Overlooking complete Airline operations of various departments namely Leisure Travel- Outbound, Leisure Travel-Inbound ,E-Business ,M.I.C.E (International and Domestic) and Domestic .• Responsible for designing, contracting and overlooking complete Product and operations of Leisure holidays(GIT and FIT).• Solely responsible for Airline contracting and negotiating group fares, Best deals on portal, TBF’s,SME’s deals, PLB’s for the entire organization.• Researched and developed new strategies to achieve company goals and objectives-Deployed resources to reach financial forecast and business objectives. • Played a key role in smooth transition and in setting up two critical process like E-business and FIT involving WNS. • Managed the RFP process for Global Distribution System(GDS).• Helped develop an effective Annual Incentive scheme for staff motivation for all frontline staff.

Supervise team of 12-15 members,Handling day to day operations,Working out best possible routing and fare including round the world fare and closure of Emirates holidays query in to sale,educating team and agents with special fare/promotions,Keeping a track on each team member monthly performance and review the same.

Played a key role in Setting up Emirates Ahmedabad Branch office when they went Online and trained new recruits. Conducted trainings of staff on various internal process.Created CSTPC booking procedure check-list and provided training to new staff that helped in reducing call handling time.Created a procedure guide for tickets issued over the phone. Suggested deletion of certain time limits on the Chauffeur drive desk that enable us to take on additional responsibilities without increasing resources.

Managing a team of 60 staff across India and various businesses.Overlooking complete Airline operations of various departments namely Leisure Travel- Outbound, Leisure Travel-Inbound ,E-Business ,M.I.C.E (International and Domestic) and Domestic .Responsible for designing, contracting and overlooking complete Product and operations of Leisure holidays(GIT and FIT).Consistently exceeded revenue targets laid down by the company across all process.Was awarded Roll of HONOUR for outstanding performance in the year 2012.Solely responsible for Airline contracting and negotiating group fares, Best deals on portal, TBF’s,SME’s deals, PLB’s for the entire organization.Researched and developed new strategies to achieve company goals and objectives-Deployed resources to reach financial forecast and business objectives. Played a key role in smooth transition and in setting up two critical process like E-business and FIT involving WNS. Managed the RFP process for Global Distribution System(GDS).Helped develop an effective Annual Incentive scheme for staff motivation for all frontline staff.Successfully maintained high service standards & relationship with all the Airlines and suppliers which also aided in recovering huge losses(ADM’s, Group Deposit Forfeiture etc).Streamlined Airline Invoicing process at Pan India Process. Escorted groups and CIP movement to Europe, Far-east and Africa for a brief period.Was awarded trip to Paris and London in 2002 and 2003 for consistently performing well.

Attending enquiries of international/Domestic Airline tickets, Car rentals, arranging and processing visas, Booking foreign exchange, Travel Insurance.; Amadeus India -Secured 100% and completed amadeus Central System course.Also completed ‘Enter the World of Automated Ticketing’ course.Galileo India- Secured 93% and Completed Galileo Central SystemEmirates Aviation College Knowledge of working on MARS (CRS) used by Emirates.

Working out best possible airline routing with fare,working out best possible holiday package and groups.Car and coach rentals,