As a results-driven Customer Support Operation Manager with over 6 years of experience, I excel in overseeing backend operations to drive exceptional customer satisfaction. My expertise includes case management, chat and email processes, workflow and process creation, escalation handling, and grievance management. Committed to seamless and efficient team operations, I thrive on proactive problem-solving and optimizing customer support functions. I am seeking a challenging role where my skills can contribute to organizational success.### Key Achievements:- Successfully led a team at ALLEN Career Institute, enhancing customer support efficiency.- Implemented new workflows and processes that improved resolution times by 20%.- Recognized for exceptional grievance management and escalation handling.- Trained and mentored a team of 15 support agents, fostering a collaborative and high-performance culture.- Reduced average response time by 30% through process optimization.### Skills:- Customer Support Management- Case Management- Workflow Optimization- Escalation Handling- Grievance Management- Microsoft Power BI- SQL- Lean Six Sigma Yellow Belt- Advanced Excel- Prompt Engineering