Hyatt Regency, New Delhi (India) – 507 rooms, 15 apartments, 7 Food & Beverage Outlets & 7 meeting roomsReporting to Front Office Manager, responsible for 105 members teamMaximizing rooms’ sales and revenues for the hotel through appropriate yield management, up selling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employeesDeveloping departmental trainers, assign training responsibilities and meet with Departmental Trainers monthlyEstablishing a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiriesAssisting in the recruitment and selection of all Front Office employeesConducting regular communications meetings and ensure that departmental briefings and meetings are well planned, effective, efficient, results oriented and conducted as necessary

Taj Coromandel, Chennai (India) – 212 bedrooms, 6 Food & Beverage Outlets & 6 meeting rooms• Reporting to Front Office Manager, responsible for 45 members team• Member of the Front Office Team, which was awarded as “Best Front Office Team (Luxury Hotels – City) - 2012” among Taj Hotels, Palaces & Resorts

•Ensuring seamless & standardized process for check in/out, information, message/parcel handling, handling guest requests, feedback, complaints & escalating it to the HOD’s•Conducting on the job & classroom training for front desk associates to ensure high standards are maintained at all times•Staffing, scheduling of shifts & allocation of duties•Monitoring level of service excellence for LHW (Leading hotels of the World) audits & mystery audits