Vikram Ramamurthy Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

• Providing end-to-end exceptional support via emails and calls to multinational publishers• Handling escalations and providing timely resolutions within our SLA and guidelines.• Working on improving the process by submitting Process Improvement tickets• Supporting other agents ensuring collaborative work during my daily schedule.• Creating trust among our content publishers through effective query resolution.Achievements:• Transitioned to Level 1 escalations within 18… Show more • Providing end-to-end exceptional support via emails and calls to multinational publishers• Handling escalations and providing timely resolutions within our SLA and guidelines.• Working on improving the process by submitting Process Improvement tickets• Supporting other agents ensuring collaborative work during my daily schedule.• Creating trust among our content publishers through effective query resolution.Achievements:• Transitioned to Level 1 escalations within 18 months of joining.• Ensuring consistent quality metrics from date of joining.• Received appreciation from several publishers on support provided.• Nominated for the Star Performer Award twice in a row.• POET – Principles Of Effective Training – Being an SME, got accepted into this role, which is for a period of 1 year.Books Marketing Project Execution:• Worked on an external project with the Books Marketing team for 3 months.• Built training/process documents for a team of 6 to facilitate easy understanding of the workflow and provided training to new members.• Provided real-time support for the operation of this project.KDP University Webinars: • Providing real time support through Live Chat during the KDP Webinar weekly sessions.POET Role:• Provided training on specific modules for a group of 4-6 agents at a time.• Was entrusted with providing end to end support to new agents for a period of 1 month during their induction period.• Provided induction-training support to Tier 2 agents for a period of 1 month. Show less

Chennai Area, India

• Outsourcing security personnel and hotel staff by recruiting and staffing according to clients’ requirements. • Payroll processing and distribution based on attendance provided by clients. • Managing the recruitment process by organizing personnel files and processing the ESI and PF payments for all employees. • Managing the uniforms for security personnel based on requirements. • Providing necessary guidance to staff for ESI and PF processing. • Managing the ESI and PF… Show more • Outsourcing security personnel and hotel staff by recruiting and staffing according to clients’ requirements. • Payroll processing and distribution based on attendance provided by clients. • Managing the recruitment process by organizing personnel files and processing the ESI and PF payments for all employees. • Managing the uniforms for security personnel based on requirements. • Providing necessary guidance to staff for ESI and PF processing. • Managing the ESI and PF database and sending monthly reports to the clients. • Processing and sending bills to clients. Contacting clients for payments based on contractual dates. Show less

Chennai Area, India

During my time here, I worked end to end on two projects. The first project was to create a website for a career development company. My main role was to coordinate between my in-house teams and the client's requirements. This involves meeting with the client on a regular basis and figuring out the designs and content for the website. Once the client gives me a basic idea, we start working on the look and feel of the website. These ideas are then shared with the client and further requirements… Show more During my time here, I worked end to end on two projects. The first project was to create a website for a career development company. My main role was to coordinate between my in-house teams and the client's requirements. This involves meeting with the client on a regular basis and figuring out the designs and content for the website. Once the client gives me a basic idea, we start working on the look and feel of the website. These ideas are then shared with the client and further requirements or changes are discussed. Once the client has approved the creatives (web pages) for the website, HTML coding is then carried out. Next, the client checks the rough website and final changes are made. Finally, it is sent to the coding team to add functionality. The client then decides on a time frame for the website to go live. But before the website goes live, we make final checks on the website to see that there are no coding errors or difficulties in using the website. My final job is to keep in touch with the client and ensure prompt payment for all the services rendered during the project.Another project that I worked on was an e-ad campaign for Apollo Hospitals on Father’s Day. For this project, Apollo Hospitals wanted to provide a full body checkup for all men at a discounted rate for 3 days. This was the highlight of the ad campaign. The hospital wanted full coverage online and in the newspapers. Once all the creatives and content were decided, I was to reach out to newspaper companies and discuss on a rate to put up this ad on their websites and their physical papers. There was also a radio show to increase awareness among the public about all packages available.All in all, both these projects were completed on time and with utmost care from my side, so that the client is completely satisfied and so are the teams that I work with. I even received an appreciation mail from my client at Smart for the amazing job. Show less

Chennai, Tamil Nadu

• Setting up and attending meetings with clients to negotiate contracts and fees. Meeting vendors and negotiating on supplies needed for each contract. • Accompanying the artist to all venues and ensuring that all event requirements are prepared for. • Keeping up with industry trends to help the artist source new and upcoming materials. Collecting payments from clients to help in smooth functioning.• Projects – 2 Multi Engine Aircrafts, Wall Murals and art installations.

Chennai, Tamil Nadu

• An AR caller’s, main function is to help the doctors receive the payments against the medical claims made by the patients from Insurance Providers in the United States of America. • Working in a team of 8 to 10 members, our role involves analyzing the claims of the emergency department at hospitals. Next, making calls to the Providers based on targets for the week and taking appropriate documentation for the claims in process. • If the claim has been submitted correctly, payment is… Show more • An AR caller’s, main function is to help the doctors receive the payments against the medical claims made by the patients from Insurance Providers in the United States of America. • Working in a team of 8 to 10 members, our role involves analyzing the claims of the emergency department at hospitals. Next, making calls to the Providers based on targets for the week and taking appropriate documentation for the claims in process. • If the claim has been submitted correctly, payment is made as per the given dates. If the claim was submitted incorrectly, we use the Provider’s assessment of the claim and reprocess the claim. • Consistently achieved all targets set. Show less