Vikram S Email & Phone Number

Pune, Maharashtra, India

• Collaborating with Technology and Engineering teams across service lines, helping them implement a productized strategy, consuming existing components while also greatly enhancing the velocity of products by leveraging cloud platform and reuse • Implementing Agile techniques to deliver high business value solutions to maximize benefits realization • Heading delivery of all iterations for delivery of business value in short iterations to maximize productivity in the midst of change • Understanding clients’ business and providing inputs for the creation, implementation of effective architecture & technology plans • Architecting, designing & developing Enterprise Solutions while maintaining scalability, performance, and quality of all platforms • Creating architectures and designs for new solutions around existing and new problem spaces; functioning as Lead Architect taking solution ownership and stimulating design to completion

Pune Area, India

DevOPS ,Release Management, Change Management

London, United Kingdom

El Salvador -Central America

Requirements gathering exercise To-Be solution design to document (L1 to L5) Process maps

Saudi Arabia

Design CRM process for Service , Asset Management , Change Management ,Help Desk , Quality Management , Solutions ,Sales , Proposals and Presentations ,Lead Management ,Forecasting ,CTI ,Email Response ,Contracts , Marketing Automation , Campaign Management ,Mobile apps .

Saudi Arabia

Set up SIP ( Sales Incentive Plan ) to ensure that MSD Saudi Arabia is rewarding sales professionals for performance on their quarterly /biannually sales targets ,which in turn ,drive MSD’s completive position in Saudi and enable the company to employ a diverse workforce that values collaboration.

Pune Area, India

SMCC (Sales and Marketing Call Center) :-SMCC will enable Cisco to increase marketing campaign effectiveness and provide a standard platform to integrate lead data from third party vendors. Sales & Marketing Call Center (SMCC) application is CRM based solution Call Center. It is aimed to support the outbound and Inbound Marketing calls. SMCC Application is used for following activities –Campaign Load, Campaign Execution, List Import, Smart scripts, Response Generation, Lead Conversion MRM (Marketing Resource Management) :MRM is a global tool used to support the Global Campaign Planning Process and Financial Budgeting process. MRM application is used for the following Activities -Marketing Campaigns, Marketing Programs, Marketing Activities, Marketing Sub-Activities, and Marketing Funds

London, United Kingdom

1. Design of Generic Framework to achieve the 3R's: Reusability, Reduce Cost, Reduce Delivery Timelines for all new products which are to be launched by Open reach. 2. Re-align all the existing products to use generic framework without impacting CP experience 3. Preparation of interface spec and sample XMLs for upstream and downstream components of Openreach CRM and getting interface agreement and Signoff from them. 4. Design of inbound and outbound dialogue services. 5. Preparation of Component design Document and setting up walkthrough call with Development team explaining them what needs to be built. 6. Resolving all development teams' queries and providing them with appropriate solution. 7. Support Solution design team and all component teams by giving inputs during product launch.

Worked as CRM Design team member for open reach project

Bachelor Of Engineering (B.Eng.), Computer Engineering

Education record