•Provided support ongoing salesforce.com maintenance and administration services •Implemented Web to Case, Email to case, Live Agent Chat, and Skills for Chat route.•Worked with Omni Chanel Configurations to route cases to users and Web services, REST and SOAP• Configure Salesforce Service Cloud Voice and Amazon Connect solutions•Develop technical requirements and specifications for customers and the technical delivery team•Upgraded SF Apps from Salesforce Classic to Lightning to develop rich user interface and interactions.•Worked in Agile methodology, Scrum methodology and Test-driven development•Designed, developed, tested, and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs of application.•Performed business process and user experience modeling and basic technical architect diagramming.•Developed other supporting documentation such as source to target mapping documents, use cases, business logic flows and process flows •Strong background in mapping business requirements to Web Based and Client/Server Applications•Involved in implementation and Design of Case Management, Data modeling and Integrations.•Worked on implementing Single Sign on Features using Custom JIT Controller.•Worked Extensively on LWC Components and Lightning Components for Enhancements and Bug fixes•Worked on Validation Rules, Workflows, Flows, Process builders, Approval process and converted workflows to flows using Migrate to Flow rule. Implemented Salesforce Service Cloud and health cloud.•Developed Workflow Rules, Tasks, Emails and Alerts to track customer related tasks and activities •Implemented Web service Integrations with third party applications to perform certain business logics.•Designed Complex Integrations and Developed from scratch.• Acquire new technical expertise and understanding of latest Salesforce features and major launches

• Interacted with business users for requirements gathering, analysis, design and development.• Worked on CPQ managed Package by creating Price Rules, Product Bundling, Quotes and Quote Templates.• Hands on experience with CPQ Advance approval process • Created Price rules, Price actions, Product rules, Product features, Configuration attributes.• Implemented Guided selling, Advance approval process, Contracted Pricing • Hands on experience in troubleshooting the CPQ Quote to order to contract to subscription • Created CPQ quote templates.• Developed various Custom Objects, Tabs, Entity-Relationship Data Model, Validation Rules on the objects and tabs, Components and Visual Force Pages and Custom Approval Processes.• Good Experience of understanding client requirements• Implemented CPQ from scratch for multiple clients. Converted business from excel style of quoting to CPQ and bring down the sales life cycle.• Built product rule, price rules , quote templates , configure rules • Provided solution for complex requirements by using lookup tables in CPQ • Created and maintained new custom objects and relationships between objects to better suit the organization’s business needs and creating Page layouts, Record Types, Custom Tabs, Components, Custom Reports, Analytic Snapshots, and Dashboard. • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs. Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizards. • Managed Profile, Role level security and added Permission sets and worked on OWD. Maintain Role Hierarchy and creating sharing rules to limit data visibility. Configured security for the multi-layer sales organization in sales and service cloud implementation.• Interacted with the Salesforce.com premium tech support team on a regular basis.

• Worked as a Salesforce Consultant and performing the roles of Developer and Administrator.• Worked on the Service Cloud Projects Implemented Service Console Apps.• Worked on call centre applications and set up Omni channel Configurations.• Understanding of Contact Center routing strategies in Salesforce.• Customized and development of objects, fields, record types, page layouts, Apex Classes, Lightning Component, Apex triggers, etc. and validations via configuration• Worked with business SME's and end-users to manage complex business requirements• Maintain Users, Profiles and Roles and Developing of reports and dashboards• Providing help and support for internal and external users.• Co-ordinated with internal users, vendors, and application development team• Implemented Salesforce Territory Management System for Account Ownership to the Sales Rep to access and share Accounts. Configured Email to case as per the business requirements.• Created Users, Roles, Public groups and implemented Role Hierarchies, sharing rules and Record Level Permissions to manage sharing access among different users.• Extensive Experience in SFDC Administrative tasks like creating profiles, users, Roles, permission sets, Email notifications and Templates, Tasks, Events and Actions, Creating Flows, Process Builders.• Experience in building new Applications with the Lightning App Builder and Lightning components. • Experience on Salesforce Lightening for Customizing Reports and Dashboards for business use.• In-depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case and Contact Management.• Experience in mapping business requirements, designing customized solutions with strong analytical skills and ability to analyze business practices and define optimal procedures.

• Understand business needs and translate them into functional user requirements• Implement new enhancements including the creation of custom fields or objects, process automation• Work with our BA & QA team members to determine testing & release strategy.• Identify opportunities for redesign, development, and enhancement of current processes; make recommendations for process improvements and work with the members of the team working on Salesforce.com development to establish a delivery plan.• When partnering with Information Technology (IT) teams to release SF.com changes, act as liaison between IT and SF.com users to refine requirements, pursue open questions, determine technical design, and proactively communicate with SF.com users as necessary• Ensure coordinated Deployment Process in partnership with IT teams or members of the SF.com team to reinforce high integrity (few bugs/missing steps) in each production release.• Support the evaluation, implementation, and adoption of integrated applications connected to SF.com.• Develop methods to monitor Salesforce.com data after each release to ensure that the anticipated process-es are working as expected and coordinate across teams if issues are identified.• Fully manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups etc.• User support tickets, liaise between the sales, marketing, and executive teams to identify improvements• Salesforce configuration changes and User training and creating training manuals• Workflows, process builders, fields, page layouts, record types, custom setting, dashboard, reports• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing• Ensuring optimal performance of salesforce systems and products• Gather and analyze information from multiple sources and provide recommendations to address and resolve business issues.