Vikram Silva Email & Phone Number

Mumbai, Maharashtra, India

- Assist clients via web chat and email, addressing inquiries and troubleshooting any issues they encounter to provide exceptional customer support.- Educate customers on clients' products and processes, ensuring they have the information they need to succeed as a product and process knowledge expert.- Meticulously maintain customer records to guarantee data integrity and facilitate future interactions.- Handle all queries with a professional demeanor, fostering positive customer relationships.

Mumbai, Maharashtra, India

- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.- Provided company information and policies to customers upon inquiry and answered questions via calls, email or online chat.- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.

Mumbai, Maharashtra, India

- Offered advice and assistance to customers, paying attention to special needs or wants.- Updated account information to maintain customer records.- Answered constant flow of customer calls with minimal wait times.- Tracked customer service cases and updated service software with customer information.- Handled customer inquiries and suggestions courteously and professionally.

Arts, Entertainment, And Media Management

Education record

Activities and Societies: Athletics and Football team