Handled different profiles from Retail Coordinator, Retail Area Manager, Retail Auditor and Senior store operations excellence executive and was responsible for UAE and different Middle East Territories for store profitability and retail operation support.

• Managed different stores across UAE.• Ensured high standards of customer service and store target achievements.• Ensured store team performance, on floor trainings and team motivation. • Supervised store staff on personal grooming to align with the corporate vision.• Developed and maintained good working relationship with head office departments in order to support the smooth operation of the store.• Ensured the store inventory is effectively measured, controlled and managed in compliance with corporate stock management procedures.• Ensured all ranges are effectively merchandised in line with brand image and standards.• Dealt with critical store operation issues including customer complaints in order to ensure operational effectiveness and to increase customer satisfaction. • Regularly liaison with relevant brand managers and other shop managers in order to understand brand activities & developments also shared best practices and ideas.• Ensured proper networking with prospective customers for incremental business.• Supervised store fit-outs and ensured high standards for store presentation and upkeep.• Supervised in-store promotions and organized POS materials/In-store marketing, interfacing mall management as and when required.• Reviewing store team on regular updates, new product benefits/features training to equip team and apply cross-selling and up-selling techniques to achieve targets.• Gathering market intelligence about the customers that visit the shopping malls, store footfall to mall footfall ratio, and studying the customer profiles with the help of the CRM system.

• As a part of customer care, was responsible to solve customer complaints, handling exchange, refunds & quality issues and assisting First citizen loyalty members queries.• Worked closely with other team members with a goal of achieving sales targets. • Prepared periodic sales/complaints/feedback & suggestion reports. • Achieving sale targets, Replenishments of inventory, assisting brand merchandisers for in-store designing and visual displays, and provided on floor training to new team members. • Responsible to report customer trends, in-mall competitors’ activities / promotions to Retail operations team.