Vikram Sharma Email & Phone Number

• 2 Years ISP Experience: Seasoned Network Support Engineer with 2 years of hands-on experience in the ISP sector, providing robust networking solutions.• Diverse Troubleshooting Skills: Proficient in resolving a wide range of network issues, including DHCP, multicast, website/application, PTR, hub-to-spoke reachability, DNS, slowness, bandwidth, routing protocol issues, RFO, RCA, IP blacklisting, and prefix problems.• Hands-on Expertise: Demonstrated proficiency in handling Juniper and Cisco routers, contributing to seamless network operations.• Training at Network Bulls: Gained comprehensive training in CCNA and CCNP from Network Bulls, solidifying networking skills.• Passion for Challenges: Eager to take on new and complex challenges, with a commitment to making a meaningful impact in the networking field.• Former Bharti Airtel Engineer: Successfully contributed to wireless and wireline network troubleshooting while working at Bharti Airtel.• Seeking New Opportunities: Actively pursuing opportunities to leverage expertise and contribute to the growth of a dynamic organization.• Hands-on experience with Cisco and Juniper routers.• Thorough understanding of concepts of SLA Monitoring, and Customer Support.• Email writing and documentation skills.• Creative & and positive approach.• Strong organizational and time-management skills.• Exceptional communication and interpersonal skills.• Ability to work independently and as part of a team.• Detail-oriented and able to handle multiple tasks simultaneously.