• Technical Return Reduction. • Repair center set up, management & enhancement for dead on arrival technical return cases. • Managing 7 repair centers in all across India. • Repairs expansion & enhancement for dead on arrival cases to reduce technical return ratio. • Conducting workshop/trainings for technical manpower to reduce technical returns. • MSL enforcement & planning of required spares at repair centers. • Coordination & visit planning with Sales Team for expansion of repair activity across India. • Settlement of dead on arrival cases - credit note processing & return management for national distributors. • Customer/Channel Support, MIS, Credit/Asset Management & Network Innovation / Expansion.

• Managed consumer service for North and West Delhi region. • Managed 5 Distributors, 11 Direct Dealers and 5 Service partners of Business network. • Executed Sales of Accessories, water purifiers, & Stabilizers via DTH and Trade Channel.• Maintaining percentage of open calls greater than or equal to 3% for calls >3days. • Percentage of Reminders by customers to company to be < 5%. • Percentage of Unproductive calls should be < 20%. • Reduction of return and refund of customer appliances. • Manpower planning at Service partner taking into account the seasonality and other factors.

• Managed consumer service for North and West Delhi region. • Managed 4 Distributors, 15 Direct Dealers & 6 Service Partners of Business network. • Franchisee Management • Process mapping at the ASP levels to increase efficiency and productivity. • Manpower planning at ASP taking into account Seasonality and other factors. • Spares planning at ASP taking into account Seasonality and other factors. • ROI evaluation & Business planning to achieve business targets. • Enforcing Diligence activities at the ASPs and auditing progress on a weekly basis. • Technician schemes and their daily drive to enforce sufficient business generation. • Monitoring First response time & close response time of service calls. • Maintained call Pendency at 5% of the Call Inflow. • Projects to reduce warranty cost.