• Lead QA, Business operations , and Gratification aspect for engagements to go live in production.• Setting up and optimizing the ongoing needs of the JioEngage business operations.• Developing and strategically managing customer accounts for post-go-live services• Achieve agreed on performance levels in line with customer requirements and the functional SLAs.• Maintain a repository of all project-related documents for use throughout the project, for historical reference, training, and audits.• Support multi-channel experience - product portfolio with span mobile, web, and a variety of other end points.• Lead prioritization discussions with leadership teams, defining scope, budget, timelines, and resource allocation• Create and Manage gratification plans for different engagements.• Strategize & build Operational framework and ensure that the team adheres to various SOP’s.• Measure effectiveness and efficiency of the business operational processes and augment quality & productivity by instituting technology & quality interventions• Manage and track portfolio road maps including project dependencies, risks, issue, and resource Management.• Create and manage Agile schedules, user stories, scope and budget tracking, and other production-related items to ensure that team stays on track to meet delivery and launch milestones• Postproduction deployment, sanity verification in production environment and regular production support to keep app running 24/7.• Analyze product backlogs to derive feasible project goals based on point analysis, velocity, and priorities.• Maintain the issues, risks, decisions, and changes logs, as well as, driving for resolution for all risks and issues

• Work closely with Unit heads and Strategic Planning team to carry out yearly planning exercise including staffing mix & composition, budget planning across different business initiative • Identify, recruit, assess and select the finest talent and further develop, manage and retain talent• Ensure a quality talent pipeline for critical positions of the organization.• Track, measure and manage individual and team performance and provide regular reports, summaries and analysis• Evaluating & coordinating with external vendors for getting the desired output• Support in defining Global PCS strategy in collaboration with IT Divisions, PCS leads and other delivery partners.• Stakeholder management to expand business with the existing clients and getting new clients.• Optimize project management processes, tools, documentation, and templates and eradicate nonproductive processes.• Help projects to reduce cost to serve, to positively impact the overall portfolio management cost.• Oversee the start-up, control and closure of all projects under the Managed Shared Service PMO Operations• Implementation of Conclaves, Career Action Plans, Performance Improvement Plans, Internal hiring, Succession Management, R&R etc.

• Evaluate shared and dedicated PMO models, templates and practices. Conduct assessments to determine ‘as is’ and ‘to be’ positions, provided recommendations on tools selection.• Implemented Automation through RPA, VBA macros, workflow management tools for PMO processes such as effort reconciliation, time tracking follow-ups, work order life cycle, deliverable tracking, chargeability authorizations, resource requests, etc.• Cost savings for organization through profitability improvement initiatives using various cost optimization levers such as revenue leakage, effort reconciliation, non-billable effort reduction, reduction in invoicing delays, sub-contractor process management, etc.• Implemented controls to protect sensitive client/customer personal data.

• Create, implement and then operate a suitable governance structure for both Accenture as well as Barclays.• Eradicate nonproductive processes and Optimize current processes.• Design and implement reporting for the CTF across all the deliverable areas.• Roll out standard metrics pack across all Transaction Cycles.• Manage Stakeholder engagement and issue and risk resolution.• Manage all required communications either within or externally to the CTF Team itself e.g. existing Bank governance requirements.

• PMO process set up Inc. Resource Management, Invoicing, reporting processes etc. ensure adherence to Client Data Protection policies and support quality audits.• Risk Management: Ensure risks are recorded, evaluated and action plans are defined. Ensure all action items with respect to mitigating risks are tracked till closure• Manage invoicing process end to end for projects in the account (Fixed price and T&M)• Analyze financials for various costs like payroll and non-payroll & provide suggestions for cost optimization• Prepare resource, cost and revenue forecasts for future months for projects in the account. Analyze revenue leakages by doing reconciliations and ensure correct billing is done by avoiding these leakages.

• Provide automation support by developing robotic solutions (RPA) for generic processes.• Centralized PMO portal, Centralized information management with real time data availability for leadership• Assessments for automation opportunities for optimal operating model • Asset collaboration platform which majorly focuses on adapting the best toolsets, automation assets to drive the PMO industrialization. • Integrate multiple, disparate systems and data, including legacy systems, ERP systems, partner data, and Web portals.

• Definition, design and implementation of project related delivery processes and reporting• Staffing/ replacement of resources with respect to project financials & budget• Identify inefficiencies and room for improvement in current project approach and propose/ implement improvements• Develop onboarding process, tracking, issue resolution and escalation procedures with the Accenture transition team

• Assist HSBC in working on of the following activities in relation to the recruitment process optimization (RPO) project.• SPOC for the GSVs and HSBC HR team during the RPO project life cycle.• Provide on the ground support for any roadblocks or support required by GSVs • Jointly coordinate with HR team of HSBC, GSV’s and other HSBC stakeholders on implementation of the RPO plan. • Keep track of all resource demands and supply as shared by GSV and coordinate life cycle of resource requisition.

• Support to Solution architects, opportunity leads and leadership on Accenture sales pipeline.• Support ideation/concept of process changes (provide ideas, feedback)• Optimize and drive implementation of process/tooling changes (once decided)• Reach sound decisions and take wise course of action, esp. on issues of project cost, human resources and timeliness.

• Ensure Operations Process Activities are carried out in quality and time• Develop a repository got knowledge management, to improve SLA and faster resolution.• Identify RCA and permanent solutions for common incidents to reduce total number of incidents.

Build manager for client, Cricket Wireless, US (SVN builds).Lead of Build teams, VIVO Brazil and Atlys North American (USA).Administering/Controlling of build/patch schedule.Administration of Synergy/CM client

Evaluating & analyzing system, analyzing the specifications, coordinating with vendor and getting the output, testing on test server & incorporating the same in live server.Migration of Billing System (TBMS 2.4.1 to TBMS 3.1.2).Implementation of ASCII printing.Testing the feasibility of new Plans as required by Marketing & Configuring the same in the system.Modification/Configuration of Tariff Plans.Billing All the Subscribers of HFCL using postpaid connection.

Scheduling billing cycles and handling round the clock billing operations like Call Processing, Call Rating, Critical End of Period (EOP) activity, End of Day (EOD) activity.Error free online provisioning (Activation and Deactivation)Maintenance and troubleshooting of Unix System by monitoring system performance and security.

Worked on telecom software – OPSC developed by ORGA Inc., Germany.Installation of Prepaid SIM and Tariffs as per company policy