Vikram Singh Chun Email & Phone Number

Poland

Senior QA Technician around 3 and half year of experience,Working closely with the software development team to ensure bug-free applications.Providing guidance to interns and junior manual testers, Supported senior colleagues by identifying bugs and suggesting improvements.Performed testing on more than 4 applications, Such as AMC+, ESPN, Hulu etc.Testing types used functional, sanity, smoke, regression, accessibility etc.Main responsibilities Analytics, bugs reporting, daily reports status, test creation and validation.Use of JIRA bug tracking tool for prioritising and reporting defectsAcquainted with different test design techniques, worked with such tools as Google DevTool, Jira,Witbe, Charles Debugging Proxy, Xcode, json editor etc

India

Dealing with the customer orders in regards with their purchases which includes tracking orders and issues related with payment.Offers strong customer service skills, keeping customers satisfied and increasing sales by an average of 50% annually.Exceeded 90% of complaints at first point of contact, Meticulously updated customers information on CRM. Meet standards for call volume, wrap time, and talk time schedules.Resolve escalations, received by phone, email, and in writing for the customers.Follow up on the customers inquiries to make sure they are resolved in a timely manne

Master Of Business Administration - Mba, Sport And Fitness Administration/Management

Bachelor'S Of Mass Media, Arts, Entertainment, And Media Management

Activities and Societies: covering college events and fest, participanting in treasure hunt and fashion show,