Vikram Sood Email & Phone Number

Brea, California, US

• Introducing new products to the service organization and enabling markets to provide service solutions. Recently, launched IntraSight Mobile system (NPI) globally.
• Represent service organization in the Product Development, Launch and Maintenance (PDLM) projects. Single point of contact for Project Managers on service deliverables. Successfully completed many cross-functional.
• Provide service and business requirements during Advanced Development for better serviceability and driving those requirements during product development.
• Collaborating & negotiating with Engineering & Manufacturing to create field replaceable spare parts and refurbishment processes to reduce service cost.
• Leading service teams to realize Service Innovation goals. Improving service processes to streamline service delivery.
• Creating service - plans, strategies, readiness report, and business cases.

Rancho Cordova, California, US

• Job Responsibilities: Managed and established service centers in USA and China. Supported distributor's service depots in Portugal and Brazil. Installed, demonstrated, serviced, supported, and trained customers on.
• Process Improvements: Organized and streamlined the device repair process to reduce device Turn-Around-Time (TAT). Implemented improved Preventative Maintenance (PM) procedures and introduced Remote Access Diagnostics.
• Project Management: Member of the Kaizen Team, instrumental in leaning processes. Actively involved in various company projects, both NPI and sustaining – device hardware, software, and Firmware upgrades. Created and.
• Subject Matter Expert: For AXP® Platform; Developed, Organized and conducted continuous training programs for customers, application specialists and engineers.
• Product Improvements: Responsible for Root Cause Analysis, Trending Reports, providing service requirements and innovative ideas to Engineering to improve products and services.
• Other Responsibilities: Hiring and training new Field Service Engineers & Technicians. Writing and updating technical documents.

Suwanee, Georgia, US

• Self supervised, worked out of home office to cover California, Oregon and Washington. Serviced, installed, supported various Solid State Gamma Cameras used in cardiac and general SPECT imaging.
• Communicated with Cardiologists and Nuclear Technologists to troubleshoot, selling accessories, software, upgrades, and service contracts while maintaining strong customer relationships.
• Trained field service engineers.
• Awards: 2006 “Team Player Award”.

• Installed, calibrated, upgraded, serviced, and provided technical support to customers for dual modality imaging systems - XSPECT (CT and SPECT system) used for imaging small animals.
• Demonstrated and trained users on hardware and software.
• Handled more than 30 sites/ installations including 5 abroad.

• Managed sales and service of medical equipment- heart-lung machine, syringe and infusion pump, tube sealer and sterilized tube connecting device.
• Developed sales & service plan for Indian Market. Actively involved in setting up the distribution network in India.
• Introduced new products and achieved sales and service targets.
• Conducted technical training programs for hospital & distributor engineers.
• Participated and organized company presence in many National and International medical conferences.

New Delhi, IN

Bachelor’S Degree, Electronics And Telecommunications

Masters, Marketing Management