KEY RESPONSIBILITIES : Supervisory responsibility : 1. Supervise & monitor Personal Banker desks and contract sales staff2. Branch administration3. Lobby Management4. Ensure quality customer service is delivered5. Resolution of customer queries/complaints6. Customer service to ensure walk in customers issues7. Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager8. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable9. Branch Operations and Audit ComplianceTransactional responsibility :1. Authorize Personal Banker transactions2. Corporate salaries processing3. Cost Management and staff productivity4. Responsible for Cash and Customer transactions at the Teller counters5. Supervising all Non-Cash transactions like DD/MC, fund transfer etc6. Penetration of Saving Accounts on non liability customers7. Reconciliation and maintenance of suspense accounts register as per the required formatSales : 1. Branch Merchandising2. Generate business, cross sell and monitor cross sales of Personal Bankers3. Generate leads for Third Party Products to the customers4. Ensure that all tellers are adequately trained on the Products of the bank

Management of Loan against Gold Jewelry operations in the branch as per laid down process and guidelines. Reporting deviations as per bank policy and ensure smooth and flawless operations at all the time

Ensure quality new acquisition of customers, cross selling, disseminating product information and maintain sales reports.Manage Portfolio of Preferred and Classic Customers.

Position Summary:Achieving business results in the Defence Retail business through worksite sales process through effective distribution of Insurance products in the target affinity. Responsible for Agent/ Officer Prahri recruitment, Agent / Officer Prahri development and meeting the business targets month on month according to the plan.Key Responsibilities:For guidance, supervision and control over the OP under his/ her hierarchy in respect to their life insurance business.For the quality of life insurance policies sourced by the OP under his/ her hierarchy.1) Agent/ Officer Prahri Development:Ensure product knowledge by Company’s ways of trainingJoint field calls (JFC) and post presentation follow up process in Units/Battalions.Develop agents/Officer Prahri on Prahri Commando Course platformDevelopment of agent/Officer Prahri prospecting habits, calling habits and work habitsWork with agent/Officer Prahri on planning and reviewing of activities and goalsIdentify the training needs of the agent/Officer Prahri and work with Trainers to improve the same2) Business Deliverables and Responsibilities:Achievement of monthly, quarterly & yearly Goal sheet targetsBuild an influencer network in conjunction with agent/Officer Prahri to approach Units/Battalions for Sales Seminar presentations.Fix Sales seminar presentations in Units/Battalions through influencer network and Office Head support,Ensure effective follow up process in Units/Battalions post sales seminar presentation.Maintain a database of customers touched through sales seminar presentationsEnsuring business is done in an ethical and honest manner which is in compliance to the IRDA normsMaintain agent/Officer Prahri productivity as per business plan

-Work on individual sales conversion targets and achieve the numbers as per specified norms.-Sales Funnel creation and account penetration.-Work on leads to ensure strong relationship building with visits.

- Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.) - Execute marketing promotions, display and store experience schemes- Comply to all HSW guidelines and impart knowledge about HSW Key Result Areas/Accountabilities Sales- Achieve TNPS & EQ.- Deliver revenue targets for the store- Increase revenue per footfall by aiding customers' purchase decisions- Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store- Ensure and monitor quality of acquisition through the storeRoI:- Achieve profitability (Return on investment) targets for the store- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)Customer Service:- Manage higher retention and achieve customer satisfaction for walk-in customersStore Management:- Ensure adherence to store processes in terms of documentation and systems- Ensure infrastructure / store upkeep - Maintain availability of stock at the store while adhering to norms- Ensure appropriate product placement & displays at store

Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle customer and service inquiries. Manage customers accounts.To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.

- To manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in net sales and revenues.