Vikram Vaishnav Email & Phone Number

Mumbai, Maharashtra, India

Understanding business requirement and plan for delivery.Coordinating for functional/non-function business requirements.Publishing productivity tracker on daily/monthly basis internally & with ClientInternal Audit reporting.Testing & Implementation of Name Matching solution for Riyad Bank (SIT, UAT & Pre-Prod environment)Raising defect and follow-up for closure

Mumbai, Maharashtra, India

Coordinating for functional/non-function business requirementsProduction support by troubleshooting & resolving customer issues on technical & operational front.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Follow the SLA for issues with respect to the severity.Tracking product performance w.r.t. DMT (IMPS), AEPS & EKYC transactions and system capabilities.Streamlining existing processes & migration of customer base from KYC to CKYC

Mumbai, Maharashtra, India

Managing 24*7 Monitoring Team to ensure banking services efficiency 24*7 for all the Member Banks across India.Manage Payment posting process including verifying error and performing resolution.Create Management reports and make recommendations with regard to problem Identification and resolution.Coordinating with multiple cross functional teams to translate business requirements into executable specifications.Provide customer service support on payment processing information including decline incidents, queries, report and communication.Analyzing User requirements, performing impact analysis, Root Cause analysis and engaging with technical teams of banks through Technical Task Force on various issues related to reduction of technical declines. (Technical decline below 1% across NPCI products.)To enable Resiliency and Escalations of all online product (Rupay, UPI, BHIM App, NFS, IMPS, AEPS, NETC, Rupay-Ecom ) and their OperationsStreamlining existing processes through providing various ideas for avoiding duplication work and automation (Automated Transaction monitoring and alerts with VUNET systems (2020-21)).Identify process improvements and ineffectiveness use of project hours and resources.Analyzing and maintaining technical declines as well as business decline data to ensure effectiveness of product and Cause analysis for such incident for continuous improvement of service.Work collaboratively with Reserve Bank of India, Banks, and Service providers and Financial Institutions along with internal management team, Business Team and product teams to ensure day to day service excellence.

Mumbai, Maharashtra, India

Performed a wide range of back-office operations to support the stock trading process in the NSE, BSE & F&O segment.Played a key role in preparing the daily P&L statement using Comtek software in a timely & organized manner.Provided continuous support across stock trading operations − punching orders, reconciling stock of shares and authorizing pay-out slip of shares.Efficiently prioritized job assignments among different stock trading desks with heavy trading flows using multitasking skills within a highly pressurized work environment.Provided excellent service for various administrative and back-office activities to ensure smooth processing, prompt query resolution and satisfactory service at all times.