Leading and managing Team to support end user.Managing Service Desk Ticketing portal.Create and Assign Incident and service tickets and follow up for closure within SLA.Assign Daily task to engineers and support them with solution.Create, Publish and Maintain software compliance dashboard.Create and Publish Monthly engineer performance dashboard.Follow up with support teams (Server,Network,Security,Mail) for indents and service tickets closure.Publish and Maintain engineer’s daily attendance and leaves.Schedule trainings for engineers to polish and enhance their problem solving skills.Provide IT Induction to new joinee (users and engineers)Setup and manage Board meetings and various meeting rooms.Prompt support to on-site and remote VIP Users.Configure Laptops, Desktops and Printers.CISCO, HP, Dell Call Handling.Vendor management and Co-ordination.Physical Asset Verification.Hardware Installation, Maintenance & troubleshooting.OS installation: - Windows 10, 11.Networking in Domain environment & troubleshooting.Troubleshoot issues regarding Antivirus Installation, Activation.Basic Networking, peer to peer, Map drive, Data sharing.User administration and password policy management.Troubleshooting Windows, User and Groups management.Assembling, hardware up-gradation & troubleshooting.MS Outlook configuration, Outlook backup & restore (OST & PST) troubleshooting.VPN Installation and Troubleshooting.

Handing Ticketing Tool-Service Level Agreement.Vendor management and Co-ordination.Creating ticket for each incident using Service Now ticketing tool and follow-up with team for closure.CISCO, HP, Dell Call Handling.Physical Asset Verification.Hardware Installation, Maintenance & troubleshooting.OS installation: - Windows XP, Windows 7, Windows 8/10.Networking in Domain environment & troubleshooting.Troubleshoot Antivirus Installation and Activation.Basic Networking, peer to peer, Map drive, Data sharing.TCP/IP Configuration, Smooth running internet, Maintenance.User administration and password policy management.Troubleshooting Windows, User and Groups management.Knowledge in booting and shutdown procedure.Assembling, hardware up-gradation & troubleshooting.MS Outlook configuration, Outlook backup & restore (OST & PST) troubleshooting.Printer/Scanner installation, configuration and Troubleshooting.VPN Client installation and troubleshooting.Information Security Management SystemInstalling Monthly Windows patchesRollout of group policy through Active directoryPerforming data backup.ITIM- IT Asset Management Handing.CCTV camera installation and troubleshooting

Creating ticket for each incident using BMC Remedy ticketing tool and follow-up with team for closureCreating PO in SAP and Process invoices accordinglyCCTV camera installation and troubleshootingCISCO, HP, Dell Call HandlingVendor management and Co-ordination.Physical Asset VerificationBasic VC ConnectivityHardware Installation, Maintenance & troubleshooting.OS installation: - Windows 10, Windows 11.Networking in Domain environment & troubleshooting.Troubleshoot issues regarding Antivirus InstallationBasic Networking, peer to peer, Map drive, Data sharing.TCP/IP Configuration, Smooth running internet, Maintenance.User administration and password policy management.Troubleshooting Windows, User and Groups management.Knowledge in booting and shutdown procedure.Assembling, hardware up-gradation & troubleshooting.

PC hardware assembly & troubleshooting.Windows XP, Windows 7 & Windows 8.1 Professional Installation and configuration.Installing, configuring and maintaining all types of application software and Antivirus.Configure & Maintain Network Printer.Installed, monitored, maintained, supported and optimized all network hardware.Operating System & Software Installation & troubleshooting.Hands on experience in installing and troubleshooting networks– both LAN and WAN.