Handling 5 Key Accounts of Mahindra Powerol in telecom Service business supported by 3 team members that involves- Contracts & Negotiation for AMC, Commercial & financial Management, Customer relationship, ensuring contracts governance & compliance of deliveries, Smooth handling of escalations & customer grievances, Reconciliations & compliance for taxes. Most Stellar Results: 10x Improvements in financials discipline Achieved, Increased business by getting competition DG Business tuned into M&M fold, Improved commercials with better profits, Governance with better synergy at both corporate & circles, Increase in CAPs (Customer As Promoter Score).

AREA SERVICE MANAGER (MAHINDRA & MAHINDRA LTD)Jul-2006 to Mar-2010:Handled filed service operations in West Bengal, Delhi, NCR, Haryana & Himachal supported with team of 3 team members that involved Expansion & Development of Dealers, Contract governance management through service deliveries, Training & development of technical team, Dealers Management & hand holding, CRM with customer local officials, Streamlined Commercial & invoicing discipline, Sales/Service promotion activities, Product monitoring & feedback, Spares parts availability monitoring & management, Telecom Infra Operation Management in NCR, DG Quality improvement Project at Pune Plant. Most Staller Results: 1) Established & Streamlines Indus SME operation into 9% Reward in NCR, 2) Recovered old payments against worth 6 Cr in Delhi & Haryana, 3) Established Indus OME operation in NCR, 4) Campaigned at DG plant to Identify Quality Gaps & ensured corrective action involving manufacturing team 5) Breakthrough made by getting AMC business from WTTIL for Delhi & Haryana State for Mahindra & Non Mahindra DG Sets.

Handled service operation for East Zone (WB, Orissa, Bihar, Assam & North Eastern States) with a team of 3 persons, that involved responsibilities Growth in Spare parts & Oil Business through maximizing AMC’s & Customers under fold of service dealers, Maintaining Service level SLA’s & improvement in CSI, Product Support & Warranty Management, Dealers Management & their capability development, Growth in Institutional & Govt Business, Installation of Newly Supplies Dg Sets in telecom projects (Aircel, Reliance, WTTIL), Services to Industrial Equipment’s & relationship management with OME’s area offices (JCB, L&T, Greaves, Godrej, Voltas, Schwing Stator, KBL, ECEL, BEML), Sale of Reconditioned engines for equipment re-powering,

Handled service operation for seven states of North Eastern with a team of 2 persons & 7 dealer service Outlets. Responsibility involved were to Established & transform service network with 100% spares availability along with capability of faster complaint resolution as per SLA, Growth of DG Sale by market development through sales promotion, Helping OME for establishing DG factory meeting ARAI to comply for CPCB, Establishment of higher Kva Dg Sets upto 600kva, Product Support & Warranty Management, Dealers Management & their capability development, Regular meetings & business with defense customers (ABW, BRO, Air force, Assam Rifles), Institutional Customers (Oil India, Coal India, CPWD, MES, BSNL, PWD, Railways, Installation of Newly Supplies Dg Sets in telecom projects (Aircel, Reliance, Airtel), Ensuring Services level to Industrial Equipment’s & relationship management with OME’s area offices (JCB, L&T, Greaves, Godrej, Voltas, Schwing Stator, KBL, ECEL, BEML) through regular structured meetings, Sale of Reconditioned engines for equipment re-powering, training to dealer personal.

Started carrier in Jul-96 as DET & undergone rigorous full time training at Pune engine plant & training center & continued to learn & experiment where all range of engines were understood & experienced by hand from assembly to trouble shooting to failure analysis on warranty returned. Subsequently been to field training at Ranchi by getting involved in dealership operations.After completion of training (6month at Plant & 6Month at dealership), got 1st field assignment of dealership development at Ranchi where main responsibility was technical assistance to dealer & training to their technician, sales promotional activities for increased AMC, meeting with customers.After successful stint at Jharkhand, got prestigious assignment for Orissa where key responsibilities were to develop & strengthen dealership & improvement in service levels, technical support with training & development of dealership technicians, Increase in spare parts business, Sale of DG Sets & growth year on year, Business with institutional Customers