1. Solution Delivery• Manage multi-phase, multi-dimensional multi -resource projects from inception to conclusion while maintaining high customer satisfaction.• Estimate timelines and resources, create detailed project plan. Drive compliance with operational aspects of the consulting practice (Service delivery).• Responsible for the ultimate success and satisfaction of customers.2. Project Management• Develop business requirements. Manage project scope change, planning each phase to ensure project success. Create, collect, and maintain project documentation.• Perform project risk assessments and work with stakeholders and project development teams to develop risk mitigation plans.• Successfully migrated project from HCL Gurgaon to HCL Manesar.3. Process Management• Measuring the timeliness, quality and effectiveness of all processes performed within a given area of responsibility.• Identify opportunities for standardization and improvement of processes and policies and implement best practices.4. Account Management• Ensure project delivery is as per specifications and business requirements.• Build rapport with Client and take feedback and action accordingly. Client expectation and relationship Management. Project Tracking and management of risks, issues and escalations.• Cross verification of the reports submitted by the PMO like VOC reports, Daily MIS, Pending Tickets reports.5. People Management• Recruiting appropriate talent for team and Monitoring performance of team members. Participate in mentoring and training.• Responsible for ensuring overall team member satisfaction, development & morale.• Assisted in moving five resources under HCL Come home policy.• Assisted 11 resources and worked for their deployment into technical tracks via HCL Academy.

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