Vikram Batta Email & Phone Number

India

Greater Noida, Up

Responsible for heading the most unique department in Global Honda - Service IT (now Digital Planning)Acknowledged by the senior management as one of the most Innovative & forward looking department in Global Honda. Involved in designing, developing and testing Dealer Management software applications for use at dealerships and internal Honda teams, across India; supporting automotive processes through Dealer Management System (DMS)Leading the Connected Car projects from Customer Service; knitting together complex logics encompassing the Vehicle, Company and the Customers while ensuring retention and stickiness through regular updates. Spearheading the activities related to change management for Customer Service Operations in respect to adoption of new & advance technologies for more efficient and transparent processes. Working in close collaboration with Asian Honda (APAC region) & Honda Motors Japan for advanced Customer Service projectsHandling service innovation for Honda's 2030 vision, while elevating the current dealership operationsFunctioning as a Business Analyst cum Process Consultant for Honda Automobile Thailand for adoption & development of Workshop automation systemKeeping the Customer Service operations up-to-date with the current market trends for excellence in customer facing processesDeveloping concepts for working on the local and regional markets and tapping new markets, taking strategic specifications into account; managing technical deployment & rolloutMonitoring the implementation of Dealer Management System (DMS) and coordinating with DMS implementation & support partnerLeading the build, technical review sessions & consolidate and driving build deployments into various environments.To cope up with market dynamics, adapted Agile methodology for delivering on time and up to date systems while keeping sufficient Backlog for future updates. Conceptualized, Planned, Executed, Implemented & Managing various First-in-Honda projects

Thailand

• Handled the entire Service operations of Delhi & Gurgaon• Responsible for infra-development at the dealership for supporting new & existing products• Assisted & trained the dealers, fleet customer and private mechanics on the technological developments in the product as well as in the Automobile industry• Generated higher revenue & explored better business opportunities to the channel through various plans & proposals• Explored the additional revenue for the dealer from the value added products and service offers in addition to revenues from paid, free service, accident & warranty jobs

Attending to the complaints from Trade market, i.e. Local Mechanics, Engine Overhauling workshops, Engine Boring Workshops etc.Checking & resolving various engine related problems & complaints.Arranging for various Sales Promotion activities as - Stall Campaigns, Van Campaigns etc.Giving lectures & classes over various product related information.Arranging & promoting several 'Dealer' development programs, such as - Get together, Semi-formal parties etc.Visiting, on regular basis, various retailers & workshop; for the purpose of educating the technicians & updating about any new product / developments in existing products.Checking the performance of a new product, launched by the company, in the field.Undertaking various Technical projects & write-ups for continuous knowledge up gradation.Submitted write - up on 'New Technologies' in Bajaj Bikes, which has been circulated to all India Field staff.

Attending to walk-in and appointment customers, on the front office.Checking the vehicles, taking road trials and noting down the customer complaints unto their satisfaction and providing the customers with approximated cost and time estimates and re-scheduling of the same, if need arises.Ensuring timely and quality work is done on the vehicles and performing final inspection before delivering the same to the customer.Delivering the vehicles to the customer, after describing the jobs carried out and elaborating the cost incurred for each job separately.

Pgdba, Marketing

Bachelor Of Commerce

Motor Mechanic Vocation Course

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, A