Vikram Dhanda Email & Phone Number

Hands-on, seasoned cyber security and technical leader experienced in IT/ITeS, MRO and telecom domains. Expertise in envisioning and realising the synergistic potential of disparate IT and cyber security technologies. Strong votary and adopter of cloud technologies. Skilled in financial management, contract negotiations, and project management. Expertise in real-time business processes, high volume applications, geographically dispersed data centres and large-scale end-user IT services. Career Highlights• Created and headed IT Shared Services for a $35 billion global conglomerate• Turned IT Shared Services from a cost centre to a profit centre. • Responsible for real-time telecom applications supporting 110-million subscriber base• Led 1,000-person IT operations team and supported 70,000 end-usersStrengths• Use technology to deliver required business outcomes• Envision end-state and achieve it balancing strategic and tactical cyber security and operational requirements • Home in on root-causes, challenges and opportunities• Inspire and guide team to exceed their own perceived potentialDuring a career spanning over two decades have successfully managed very large teams of up to 1000 people, complex projects, large scale operations and pan-India multi-location as well as multi-country IT and cyber security functions. The leitmotif has been successful execution and delivery of continuously improving results towards meeting strategic business objectives maintaining or improving the company’s security posture. Strong believer in monitoring through measurement and seek to put in place metrics for obtaining insight into ongoing activities through appropriate dashboards.SpecialitiesLateral synthesis resulting in increased efficiencies.Ingenuity and creativity brought to bear upon everyday issues to create long lasting synergy.Operational excellence geared towards making SLAs redundant.Strong focus on delivering results through appropriate use of technology.Problem elimination rather than problem resolution.Process orientation balanced with agility resulting in continual process refinement.Challenging and motivating teammates to exceed perceived potential.

Listed skills include It Service Management, Vendor Management, It Operations, Team Management, and 24 others.