Vikram Duhan Email & Phone Number

• 7+ years of extensive operations consulting experience of delivering – forecasting, capacity planning, performance management, workforce management and business transformation solutions, with mainly helping clients be more efficient and effective through issues led, data backed enterprise transformation.• 5+ years of senior management experience of leading technical & service support delivery operations.• 10+ years’ experience of delivering business & technical transformation by using ActiveOps’s ‘Operations Optimisation Framework’, training and accreditation programs.• Extensive experience in scoping, planning, controlling, executing & reporting of large and complex workforce management implementation projects for private sector (banking, insurance, offshore), public sector clients. Extensive use of simulation, agile and ITIL methodologies. • Proven track record of successful implementations – targeted ROIs, contractual obligations, productivity improvement targets exceeded\met.• Extensive experience of training and coaching top leaderships (COO, Operations Director, Senior managers) in predicting workload variability, matching resources, automation opportunities, skill development, performance monitoring and control related activities from strategy to execution. • Blended experience of resolving business process, operational challenges supported by technical skills • Pre-Sales activities support - RFIs, Sales Pitch, Proof of concepts, system integration & set up, solution design and project planning, data analysis, System installation & training.• Senior stakeholder relationships management to support the delivery of engagements, post-delivery support e.g., setting up ‘Centre of Excellence’ to support sustainability and continuous improvement.• Team management & mentoring of consultants (management and technical). Managed teams across continents, third party consultants (The Top 5)) and client consultants.

Listed skills include Business Analysis, Change Management, Business Process Improvement, Management, and 15 others.