Vikram Ganeshan Email & Phone Number

Chennai, Tamil Nadu, India

• Built a team of 20 employees from the ground up and managed their performance to achieve or exceed goals.• Coached and mentored junior employees, helping them to develop their skills and advance their careers.• Delegated tasks effectively and held team members accountable for their results.• Empowered team members to take ownership of their work and make decisions.• Stimulated the creativity and innovation of team members.• Collaborated with cross-functional teams to develop and implement a new marketing campaign that resulted in a 20% increase in website traffic.• Streamlined the company's operations, resulting in a 10% increase in efficiency.• Advocated for a new product launch that resulted in a $1 million increase in revenue.• Influenced senior management to approve a new project that resulted in a significant increase in profits.• Communicated effectively with both internal and external stakeholders to build relationships and promote the company's goals.• Represented the company at multiple industry conferences and trade shows.• Facilitated meetings and discussions to ensure that all voices were heard and decisions were made effectively.• Transformed the company's culture, resulting in a more positive and productive work environment.

Bengaluru, Karnataka, India

• Managed and serviced a prestigious portfolio of high-billing accounts, consistently generating monthly revenues of over $182K, with steady month-on-month growth.• Oversaw a monthly Gross Merchandise Value (GMV) of over $5M by conducting regular performance reviews, providing recommendations for marketing strategies and implementing business-related changes based on market feedback and customer behavior.• Trained and mentored Sales Managers, equipping them with enhanced product knowledge, sales techniques, and sales operations proficiency.• Played a pivotal role in scaling up transactional products such as Zomato Pro and Contactless Dining, successfully expanding their reach to over 1000+ restaurants across the city within a span of two months from their launch.• Conducted thorough analysis of market data and client performance, ensuring consistent month-on-month growth for merchant businesses by making strategic recommendations on aspects like pricing and brand visibility.• Achieved revenue growth through new client acquisitions, mitigating drops in revenue, renewing existing client contracts, and identifying new business development opportunities.• Collaborated with enterprise accounts within the alcoholic beverage industry to brainstorm, ideate and develop customized surrogate campaigns aimed at increasing visibility and awareness.

Bengaluru, Karnataka, India

• Analyzed customer data to identify key trends, allowing for more targeted sales acquisitions and campaigns, resulting in increase in revenue.• Developed and implemented a marketing plan that increased brand awareness within the target demographic.• Developed a comprehensive sales training program that improved team efficiency.• Developed and presented compelling sales presentations to prospective partners, resulting in new accounts in the region.• Analyzed partner data to identify trends and develop targeted sales strategies.• Created and maintained a database of Partner information to facilitate timely follow-up.• Monitored competitor activities and adjusted strategies to maintain market share and increase customer acquisition.• Developed and implemented a customer loyalty program that increased customer retention for Partners.• Generated weekly and monthly reports outlining key customer and sales metrics, allowing for informed decision-making.• Conducted market research to identify industry trends and competitive advantages, allowing for informed decision-making.• Created and implemented vendor onboarding processes that reduced onboarding time.

Bengaluru, Karnataka, India

• Developed a comprehensive marketing plan to increase brand awareness and drive customer acquisition.• Developed a customer segmentation strategy that allowed for targeted marketing campaigns and improved customer engagement.• Identified customer needs and communicated benefits of products and services, resulting in an increase in sales revenue.• Negotiated pricing and terms with partners to maximize profitability and customer retention.• Learned how to cold call and set up meetings with partners while navigating through pushbacks from partners.• Learned the basic sales pitch flow and format to highlight the benefits of products and services offered by Zomato.• Developed and maintained an up-to-date knowledge of the company's products and services.• Developed a sales forecasting model that accurately predicted future sales trends.

Bengaluru, Karnataka, India

Middle East and North Africa ( MENA - Region) :Planned, organized and executed training - workshops, conferences and events for top ten companies and ministries across Middle East and North Africa. Through consistent work towards new customer acquisition, customer relationship management, Operations & reporting.Trainings conducted for:• Big Data Analytics• IFRS17• Supply Chain & LogisticsAchieved company objectives through effective planning, setting sales goals, generating leads, and building and nurturing client relationships.

Bengaluru Area, India

Working in a cross-departmental role, I was given the chance to gain hands-on experience in all areas of hotel operations, from front-of-house to back-of-house.During my time at ITC Gardenia Hotel Bangalore, I was able to develop my skills in a fast-paced and dynamic environment, working closely with department managers and mentors. I was exposed to all aspects of hotel operations, including front desk, housekeeping, food and beverage, and events management. I was also able to gain a deeper understanding of the hospitality industry and the key challenges faced by hotel professionals.One of the highlights of my experience was the opportunity to work on projects that allowed me to use my creativity and problem-solving skills. For example, I was involved in the planning and execution of a large-scale event for a corporate client, where I was responsible for coordinating with multiple departments to ensure that everything ran smoothly. This was a challenging but rewarding experience, and I was proud to have been a part of such a successful event.Throughout my time at ITC Gardenia Hotel Bangalore, I was constantly learning and growing as a professional. I was provided with regular feedback on my performance, which helped me to identify areas for improvement and develop my skills. I also had the opportunity to attend workshops and training sessions, which gave me a deeper understanding of the hospitality industry and the latest best practices.In conclusion, my experience as a trainee at ITC Gardenia Hotel Bangalore was incredibly valuable.It provided me with the opportunity to gain hands-on experience in all areas of hotel operations, work on exciting projects, and develop my skills in a supportive and dynamic environment. If you are looking for an opportunity to kickstart your career in the hospitality industry, I would highly recommend working at ITC Gardenia Hotel Bangalore.

Bachelor’S Degree, Hospitality Administration/Management

High School