Vikram K. Email & Phone Number

Walldorf, Bw, De

- Completed global Certification in SAP SuccessFactors PMGM, Onboarding and Employee Central. I am responsible for Consulting, Delivery, Presales, Project Management.- Responsible for customer/partner incidents including configuration issues, product usability, and product bugs.- Liaison with SuccessFactors Product team in product enhancement, quarterly releases and new features.- Consulting services such as expert sessions, expert chats and customer visits to help SAP customers regarding product features and product functionality.- Liaison with development team by reporting bugs in product and help fix the issue there by resolving the functional gaps.- Product release activities including enhancements, new features, documentation and customer support.- Creation and publishing of Knowledge base articles to help customers and partners familiarize with product features and usability.- Supporting implementation partners regarding configurations, provisioning settings, background job scheduling and audit logs.- Conducting scrum meetings to help support engineers, QA and development team to address configuration gaps, testing and gap fixes to ensure hassle free process.- Resolving customer issues within stringent timelines adhering to company SLA policy.Providing user Assistance to the customer via channels like help documentation, video tutorial, blogs, community advisor all being an User Assistance developer.

Pune, Maharashtra, In

--Realization and conception of complex systems in the area of ​​IT personnel systems/SuccessFactors (Talent Management Suite: Employee Central, performance and goals, compensation recruiting and LMS)-- Active support for the transformation from on-premise systems to cloud solutions-- Development of strategies for the implementation, rollout, and operation of HR solutions. -- Support of the interfaces inside / outside of the SuccessFactors Suite as well as ensuring the smooth running of the subsequent processes, competent contact persons in the team as well as the domestic and foreign specialist departments in projects. -- Advising our departments on projects for the technical implementation, functionality and implementation of continuous process optimization and IT system solutions in the SuccessFactors environment as well as close exchange with internal IT departments (including application development) and with external service providers.