Vikram Prakash Email & Phone Number

With over 21 years of experience in ITIL service management and customer care, I spearhead the regional operations team for Asia Pacific at SSP Worldwide, a leading provider of insurance software solutions. As an ITIL intermediate certified professional, I am passionate about building customer loyalty and driving service excellence. I achieve this by managing service delivery, customer interactions, and handling customer complaints for all SSP customers across Asia Pacific, ensuring high levels of customer satisfaction (CSAT) and Quality of Service (QoS).I champion continuous improvement and strong customer relationships, leveraging extensive hands-on experience across the entire service life cycle, ensuring cost-effective solutions through strategic thinking and problem-solving. I excel at building high-performing teams and implementing strategic changes to achieve successful outcomes