Vikramjit Singh Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Build Infosys market presence in EMEA to drive Digital transformation of Shared Services and Business Process Operations using Automation and AI Solutions (RPA, AI/ML, GenerativeAI, Process Mining, Platforms, workflows). Specific focus to drive value in business functions such as Finance, Procurement, Supply Chain and Human Resources processes for Service, Utilities, Energy and Telecom companiesDigital Solutions Design and Consulting: Program Management of key Digital Transformation initiatives and client projects in EMEA. Provide consulting to Infosys clients engaged in large shared service operations and digital transformation programs towards achieving their annual business improvement targets. Lead Digital Transformation solution design and business case as part of sales cycles for large deals in EMEA

Amsterdam, North Holland, Netherlands

Solution Evaluation and Recommendation: Engage with the client early in the life-cycle to consult on the business processes in coming up with AI/Automation/Digital solution alternatives using Infosys Proprietary, 3rd party alliance and custom applications. Program Management/Onsite Coordination/Consulting/Sales Support and Client Meetings: Lead and advisory for project teams engaged in implementation of Digital solutions (RPA, AI, ML, etc). Presales/Sales Support, Effort Estimation, Proposal Development and client meetings: Anchor BPM Tools and AI/ML/RPA tracks for large complex BPM pursuits. Marketing and Branding via Thought Leadership and Analyst Meetings: Develop and prepare collateral, points of view and marketing material in order to create awareness about Digital (RPA, AI, ML, etc) solutions including Infosys proprietary solutions within and outside the organizationProcess Mining Solutions: Responsible for building the Process Mining practice for Infosys BPM globally. Responsibilities include evaluating products and partnerships, building go-to-market strategy and solutions, maintaining a sales pipeline of process mining solutions and driving efficiencies using process mining for Infosys clients globally. Specific focus on researching Europe market approach for process mining solutions and assimilate to the global model for the practice that is supported by consultants from APAC and Americas

Bengaluru, Karnataka, India

The role entails building solutions for clients with a view to achieving ROI from Digital Solutions.Scope of solutions include Robotic Process Automation (RPA), Intelligent RPA, Artificial Intelligence (AI)/ Machine Learning (ML) and other emerging technology in the Digital space.Solution Design and Pre-sales Lead managing a team of 12 consultants delivering solutions across geographies (Americas, Europe, APAC and Middle East) as well as pan industry and business functions.Management and response for Digital Technology solutions for RFI/RFPs for BPM Processes

Bengaluru, Karnataka, India

Assignment based out of Bangalore to manage client relationship, solution effectiveness, project delivery and production stability for Wipro’s clients for a proprietory business platform tool.Managing F&A solutions and deployments for 7 clients spread across US and EuropeManaging a team of 4 Business Analysts as direct reports and 4 Project Managers aligned as indirect. Additional resources managed depend upon project teams aligned.Client Relationship – includes handling client communication, managing CSAT scores, 1st level of escalation for production issues, liasoning with the Wipro onsite Client Partner to manage the client as well as travel to client locations as part of customer engagement efforts/teams.Solution Effectiveness – includes evaluation of the business solution and requirements for the client; Ensuring the Business Analyst team is aligned for project deliverables; Ensuring best practices sharing within the team to leverage a standardized solution where possible; and coordinating with the Product Team to understand new product releases and provide delivery related feedback for product development. Programme Delivery – Responsible for aligning the Project Management team to ensure delivery of proposed modules and changes is carried out as per contractual commitment. Overseeing the project team comprising of Project Manager, Business Analyst, Development, QA, User Acceptance Testing and post go-live application support teams. Driving the deployment to closure with accountability to the clientProduction Stability – includes governance related communication with the customer, ensuring Business Support team is empowered effectively perform incident management and problem resolution.

New Delhi, Delhi, India

Assignment based out of New Delhi to provide business solutions for Wipro’s Clients – F&A and BFSI.Client profiles handled span across industries – (i) BFSI: Retail Banks, Investment Banks and Insurance Firms; (ii) F&A: Consumer Products Retail, Steel Manufacturing companies and Banking Services providers.Client profiles handled span across geographies – US, Europe and Singapore.Manager Business Solutions team and accountable for solutions delivered by the team.Accountable for Due Diligence, Solution Design and Delivery of projects in the F&A and BFSI domains for Wipro’s workflow product. BFSI Projects - (i) Trade Commissions Claims; (ii) Securities Transactions Interest Claims F&A Projects - (i) Accounts Payables (AP); (ii) Accounts Receivables (AR); (iii) Record--to-Report (R2R); (iv) Operational and Analytical ReportingManaging solution deployment across multi-functional teams – Development, Quality Assurance, User Acceptance Testing and post go-live application support teamsEscalations point of contact Responsible for post go-live stabilization for workflow deployment

Richmond, Virginia Area, Usa

Onsite assignment with a Fortune 500 ranked Insurance firm based at Richmond, Virginia and Lynchburg, Virginia, USARe-engineering of processes for Genpact customers. Application of LEAN and Six Sigma Tools. Managed Six Sigma BPMS and CDFSS projects.Managed the process pilot and ramp-up work stream for the Project in the capacity of a project manager.Identified and initiated projects for developing automated solutions for manual processesManaged cross functional teams across Analytics Resources, Business Objects, Database Administrators and IT mainframe system maintenance teams in the capacity of a Project ManagerClarified and documented business requirements in the capacity of a Business AnalystInterfaced between the Functional Testing and Software Development teams to identify valid defects to prioritize bug fixes

Gurugram, Haryana, India

Compliance Manager for an USD 30 million account with approx 800 people employed across 3 cities in India.Managing Contracts with Customers across US and Europe to ensure Company work is covered and paid as per contracting terms.Internal Compliance Audits for the business to ensure compliance with applicable laws, regulations and standards.Coordinating Customer Audits on Company processes. Operations Risk Assessment. Enforcing COPC Audit requirements for physical and data security.

Stamford, Connecticut, Usa

Team Leader for Client Reporting and Lead Generation processes for a US Based Client in the Institutional Asset Management Industry.Offshore establishment of a newly-transitioned process (Client Reporting). Designed an offshore-onshore model to transition the business to India. Performed process mapping and applied Six Sigma DMAIC concepts to streamline the processManaged cross border teams between the client based out of USA and Genpact team based out of IndiaEstablished the Disaster Recovery Plan for the processMoved offshore to the India site to manage the team during the pilot to deliver to steady state operationsOptimized resource allocation by cross-training resources between the client’s Consultant Databases process and the Client Reporting process

Gurugram, Haryana, India

Managed a team of Customer Service Associates for a Mutual Funds Customer Services Centre.The process included financial transactions on the NYSE and also customer account maintenance.Responsible for meeting process performance metrics.Conducted team performance appraisalsProvided support for transition to a new Transfer Agent via accoutn setup audits and IVR Testing.

Gurugram, Haryana, India

Mutual Funds Service Centre - Placing financial transactions on the NYSE and performing maintenance of customer accountsCustomer Service Executive for a US- Based Auto and Property insurance process.Call center floor supervisor. Managed 2-3 member task oriented front line teams and mentored new front line executives

Post Graduate Diploma In Business Management (Pgdbm), Marketing

(Equivalent of MBA)

B.A. (Honours), Economics

Activities and Societies: Competed in Inter-University & All-India Open Squash Tournaments

All India Secondary School Certificate Examination, Science (Physics, Chemistry, Mathematics, Engineering Drawing)