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Vikram J Kamath Email & Phone Number

Head of Ultimate Success - Technical Account Management - Hi-Tech and Manufacturing at Adobe
Location: San Francisco, California, United States 8 work roles 2 schools
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Current company
Adobe
Role
Head of Ultimate Success - Technical Account Management - Hi-Tech and Manufacturing
Location
San Francisco, California, United States
Company size
40967 employees

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Vikram J Kamath is listed as Head of Ultimate Success - Technical Account Management - Hi-Tech and Manufacturing at Adobe, a company with 40967 employees, based in San Francisco, California, United States. AeroLeads shows a matched LinkedIn profile for Vikram J Kamath.

Vikram J Kamath previously worked as Head of Customer Success - Hi-Tech & Manufacturing at Adobe and Head of Customer Success, Support and Services at Session Ai. Vikram J Kamath holds Masters Of Science, Chemical Engineering And Information Sciences from University Of Houston.

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About Vikram J Kamath

UTILIZING PROBLEM SOLVING & DATA ANALYTICS TO DRIVE GROWTH OF SAAS COMPANIES & OFFERINGS As an innovative Senior Customer Success Executive, I am at my best when I am optimizing customer retention and growth by incorporating Customer Success across the entire SaaS lifecycle including Sales, Implementation, On-Boarding, Adoption, Maintenance, Support, Growth and Renewals. I have been particularly effective in building world-class Customer Success, Support and Professional Services teams that create additional revenue opportunities through both upselling and cross selling. Working closely with the customer we effectively map the customer experience to common vision, values, methods, and measures while providing actionable market intelligence with real time executive dashboards using Artificial Intelligence, Machine Learning, and the best practices of Data Science. Some notable contributions include: • Championing customer success and transforming businesses for Enterprise and Mid-Market customers in Hi-Tech, Manufacturing, eComm, Retail, CPG, QSR and Finance for organizations including Salesforce, Oracle, KPMG, and Silicon Valley startups. • Serving as Trusted Advisor and strategic partner to Enterprise customers including Albertsons, Kohl’s, Levi’s, Starbucks, Verizon, Nike, Disney, GAP, and Motorola. • Delivering CSAT Avg > 8/10, Adoption (>90%), Retention/Renewals (>90). Optimized customer ROI by consistently returning 5x to 7x investment to the customer. Skills: Early Warning signals (EWS) WRT Adoption & Usage | User Behavior Real-Time Analytics |Customer Health Dashboards using ML/AI | Solution-Based Selling | Problem Solving | Customer Business Objectives, KPIs, Success Criteria | Predictable, Repeatable, Adaptable Playbooks |Upselling, Cross-Selling, Strategic Advisory | Industry & SaaS Platform Technologies | Strategic, Internal, Cross-Functional Partnerships| Voice of the Customer, CAB’s, QBR’s

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Adobe
Adobe
Head of Ultimate Success - Technical Account Management - Hi-Tech and Manufacturing
San Francisco, CA, US
Website
adobe.com
Employees
40967
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8 roles · 29 years

Vikram J Kamath work experience

A career timeline built from the work history available for this profile.

Head Of Ultimate Success - Technical Account Management - Hi-Tech And Manufacturing

Adobe

San Francisco, CA, US

Head Of Customer Success - Hi-Tech & Manufacturing

Current
Adobe

San Jose, CA, US

Leads one of the largest verticals with a 13+ CSM team (including one Senior Manager) to consistently beat quarterly and annual performance metrics of adoption, value realization and net retention. Current value realization tracking to annual goal of 78%. Current net retention is at 110% with less than 0.5% attrition.- Consistently leads Industry with.

2021 - Present ~5 yrs 5 mos

Head Of Customer Success, Support And Services

Session Ai

Milpitas, California, US

Brought on to improve Cross-Sell/Upsell results for this leading provider of Machine Learning based Intelligence platforms by enhancing all aspects of Customer Success across a global customer base. Direct customer success, support, and professional services teams to achieve key success metrics including CSAT (9/10), Adoption (>95%), Renewals (99%) and.

2018 - 2021 ~3 yrs

Head Of Customer Success Red Accounts

Salesforce

San Francisco, California, US

  • Joined Salesforce, the “founder” of SaaS and Customer Success, to learn, adapt and optimize its Customer Success practices in a new vertical. Played a key role in rescuing, revitalizing, and retaining “red-escalated”.
  • Drove Adoption, CSAT and Growth, via B2E, B2C and B2B transformation utilizing Salesforce Marketing Cloud, Commerce Cloud, Service Cloud, and App Cloud. Drove the use of Einstein/data science and “Customer 360”.
  • Significantly improved CSAT, Renewals and Retention as well as product adoption and sales driving 2x to 10x growth in Annual Contract Value of the Salesforce Book of Business. Renewed 100% of “red” accounts”. Built and.
2015 - 2018 ~3 yrs

Vice President Customer Success And Installed Base Sales (Us, Emea, Apac)

Starmont (Acquired By Infor)
  • Played a pivotal role in optimizing Customer Success and Installed Base Sales, across Enterprise Customers of this Mobile Point of Service and eCommerce SaaS Collaboration Platform (acquired by Infor).
  • Optimized Customer Success to drive ten-fold account and revenue growth by consistently placing an emphasis on solution selling and problem solving. Devised High/Low Touch User journey playbooks and processes to drive.
2013 - 2015 ~2 yrs

Senior Director Customer Success

Infogain Corp. (Acquired By Apax Partners)
  • Brought on to head up Customer Success and Support in the US, EMEA, and APAC for Mobile Point of Service SaaS Platform provider later acquired by private equity firm.
  • Effectively positioned Infogain as an attractive candidate for acquisition by developing a solid and reliable customer base. Built and led multi-national teams with > 50 professionals. Devised in-session tips and.
2009 - 2012 ~3 yrs

Director, North America Strategic Accounts (Nasa- Hi-Tech, Finance And Retail)

Oracle

Austin, Texas, US

  • Developed Application Management Services (precursor to Customer Success) for this global leader in Databases and Enterprise Resource Planning. Led multinational teams with as many 50 or more professionals in programs.
  • Made effective use of the company’s offshore capabilities to improve the customer experience and lower customer costs. Conceived and implemented Global Delivery models for the solution lifecycle using Oracle India.
2004 - 2009 ~5 yrs

Senior Manager

Kpmg Consulting

Amsterdam, NL

Functioned as a Program Manager for High Tech enterprise customers of this leading global provider of business and technology consulting services. Quickly mastered the ability to manage large-scale Oracle implementation projects while setting the stage for later recruitment into Oracle as a Consulting Director. Developed go-to-market strategy for KPMG’s.

1997 - 2004 ~7 yrs
Team & coworkers

Colleagues at Adobe

Other employees you can reach at adobe.com. View company contacts for 40967 employees →

R- Radu - Andrei Durbalau Radu - Andrei Durbalau Colleague at AdobeBucharest, Romania, Romania View → TO Todd Orler Todd Orler Colleague at AdobeKirkland, Washington, United States, United States View → MH Milon Hossen Milon Hossen Colleague at AdobeNaogaon District, Rajshahi, Bangladesh, Bangladesh View → AR Abdulla Rashed Abdulla Rashed Colleague at AdobeManama, Capital Governorate, Bahrain, Bahrain View → VT Vandana Traders Vandana Traders Colleague at AdobeKakori, Uttar Pradesh, India, India View → MT Mehdi Toujani Mehdi Toujani Colleague at AdobeCrosne, Île-de-France, France, France View → IS Isbel Silvestre Isbel Silvestre Colleague at AdobeMiami, Florida, United States, United States View → MM Malak Mansouri Malak Mansouri Colleague at AdobeCasablanca, Casablanca-Settat, Morocco, Morocco View → RN Ramya Nagaraja, Pmp, Sp Ramya Nagaraja, Pmp, Sp Colleague at AdobeSan Jose, California, United States, United States View → SS Sheshadri Sheshu Sheshadri Sheshu Colleague at AdobeBengaluru, Karnataka, India, India View →
2 education records

Vikram J Kamath education

Masters Of Science, Chemical Engineering And Information Sciences

University Of Houston

Bs, Chemical Engineering

Manipal Institute Of Technology
FAQ

Frequently asked questions about Vikram J Kamath

Quick answers generated from the profile data available on this page.

What company does Vikram J Kamath work for?

Vikram J Kamath works for Adobe.

What is Vikram J Kamath's role at Adobe?

Vikram J Kamath is listed as Head of Ultimate Success - Technical Account Management - Hi-Tech and Manufacturing at Adobe.

Where is Vikram J Kamath based?

Vikram J Kamath is based in San Francisco, California, United States while working with Adobe.

What companies has Vikram J Kamath worked for?

Vikram J Kamath has worked for Adobe, Session Ai, Salesforce, Starmont (Acquired By Infor), and Infogain Corp. (Acquired By Apax Partners).

Who are Vikram J Kamath's colleagues at Adobe?

Vikram J Kamath's colleagues at Adobe include Radu - Andrei Durbalau, Todd Orler, Milon Hossen, Abdulla Rashed, and Vandana Traders.

How can I contact Vikram J Kamath?

You can use AeroLeads to view verified contact signals for Vikram J Kamath at Adobe, including work email, phone, and LinkedIn data when available.

What schools did Vikram J Kamath attend?

Vikram J Kamath holds Masters Of Science, Chemical Engineering And Information Sciences from University Of Houston.

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