Innovative and visionary product leader that has shipped world-class B2C, B2B and B2D products that have enabled public companies such as Microsoft, Sinch and Vonage (acquired by Ericsson) become recognized leaders in the respective product categories.Vikram is recognized for his unique ability to create compelling vision for ambiguous areas and lead distributed teams to launch new innovate products that have created strong business growth. Vikram and his teams have built world-class SaaS Apps, CPaaS API products & platforms, and AI Virtual Agents for marketing and contact center use cases at a global scale. At Microsoft, as a product leader, Vikram had an early start on AI, working first with predictive AI on the Microsoft IoT team, and later integrating AI assistants like Cortana and Alexa within Microsoft Teams and Skype.At Sinch, as its Chief Product Officer, Vikram transformed 1-way communication paradigm from brands to consumers into 2-way conversations via launch of flagship product, 'Conversation API'. Later, acquired and integrated Chatlayer.ai to bring the power of Conversational AI to automate these conversations on behalf of the brands for myriad of customer service and marketing use cases. He scaled the work by forging strategic OEM partnerships with Salesforce, Emarsys, SAP, Adobe and BlueshiftAt Vonage, as SVP, Product & Engineering, Vikram leveraged the power of Generative AI and integrated LLMs from Google & Open AI to design multi-modal AI Agents for several unique Contact Center and Conversational Commerce use cases. He scaled the efforts via strategic collaboration with AWS and MetaVikram is experienced with 10 M&As and related integrations- 9 on the buy side, and 1 on the sell side.He is also an active angel investor having made several investments in start-ups in the AI space. Products shipped1) Gen AI products & solutions: Virtual Agents, Gen-AI based IVRs, AI Studio, Knowledge and RAG APIs2) CPaaS APIs: Messaging API, Conversation API, Voice API, Video API, 5G Network APIs3) Unified Communications: Skype, Microsoft Teams4) Contact Center: Vonage CCaaS and Sinch Contact Center5) Operating Systems: Windows OS, IOT Core OS6) Mobile games and Apps: Category leading mobile Apps and Games on the iOS App Store, Google Play, Windows Store and Amazon KindlePatents and industry award - Several patents wherein two inventions are among several are the most licensed patents in the mobile industry; licensed by every single Android OEM.- Recipient of Emmy Award for ‘Skype for broadcasters’ product in 2019