Supervisor Global Operations
CurrentProduction Support (Operation): (AS400, MIMIX, BRMS, Evault, ORSYP, SAP PI, VeloCloud): Handling EOD activities on JDA application. Taking Backups of AS400 servers using BRMS tool. Performing IPL for the AS400 system. Running the batch jobs. Handling replication of data from production to DR server using MIMIX tool. Handling various escalations at operations level. Restoration from LTO tapes. Iseries User Management. Windows backup monitoring using Evault Portal. Monitoring SAS/SAP job… Show more Production Support (Operation): (AS400, MIMIX, BRMS, Evault, ORSYP, SAP PI, VeloCloud): Handling EOD activities on JDA application. Taking Backups of AS400 servers using BRMS tool. Performing IPL for the AS400 system. Running the batch jobs. Handling replication of data from production to DR server using MIMIX tool. Handling various escalations at operations level. Restoration from LTO tapes. Iseries User Management. Windows backup monitoring using Evault Portal. Monitoring SAS/SAP job using UniViewer Console. Monitoring SAP PI messages, channel failures. Monitor network status via VeloCloud and escalate appropriate issues to the network engineer. Monitor security tools (CrowdStrike, Proof Point, Darktrace) and escalate using proper information.IT Incident Management & Change Management:End to end ownership of all major Incidents throughout the lifecycle.Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service.Drive major incidents and ensure that they are resolved, and that service is restored as quickly and efficiently as possible.Ensure that the internal KPIs and external SLAs are achieved.Determines if an incident needs to be escalated according to priority and severity of the issue.Maintaining incident logs, documenting key incident decisions.Developing procedural manuals for various IT issuesKeep stakeholders informed about their Incidents’ status at agreed intervals.Associate Incidents with other records (i.e., Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)Verify resolution with users and resolve Incidents in Sysaid tool.Identify potential problems and/or increasing trend of repetitive Incidents. Participate in Incident review following major Incidents.Create Knowledgebase with repeatable procedures with a goal of reducing the number of Incidents.Point of contact for all Major Incidents. Member for Change Advisory Board. Show less
