Vikram Mohan Email & Phone Number

Hyderabad, Telangana, India

Project: Lead for a $240M Process Transformation for leading American bank• Studied and mapped as-is IT sourcing processes across eight lines of business.• Developed a semi-automated model and process for risk mitigated sourcing selection that saved $250k in the first year itself• Define processes and SOPs for sourcing model selection, vendor evaluation, contract management, partnership management, and supplier governance. • Recommended metrics/KPIs to measure and continually optimize new processes• Developed Org. Change Management plan based on industry best-practices and a proprietary maturity modelProject: European wealth management firm• Conducted Design-Thinking workshops for each department focused on addressing key challenges• Set up PPSM (Portfolio and Program Management) and ITSM (Change, Risk, Problem, Issue Management) processes • Worked with ServiceNow implementation team to ensure adherence to defined processes

New York, United States

• Designed industry-agnostic solutions to address challenges in process inefficiencies, program and project management, strategic sourcing, and governanceProject: Workday Implementation Process Design and Improvement for American insurance giant• Conducted workshops to understand the existing SOPs • Documented value-stream maps of key processes, and identified areas for improvement• Developed blueprint for new associate onboarding experience and work with Workday implementation teamProject: Process and governance transformation for International educational foundation• Led a team of project managers for a cross-organization transformation initiative • Conducted Design Thinking based workflow design and ideation workshops across 4 global locations• Prepared business case for IT operating model transformation• Worked with partner organizations to agree on a roadmap to improve teacher’s training, school onboarding, partner management, and ancillary processes

London, England, United Kingdom

• IT Governance and Process Excellence Consultant• Design, develop, implement, launch and support new solutions and enhance existing solutions.• Lead and work with cross-functional teams during consulting engagements.Project: Portfolio Review Optimization for Swiss Bank• Co-developed a monthly portfolio review process which reduced cycle time by 6 business days• Designed and implemented metrics to identify any negative trends in project performance• Defined processes for onboarding a new change initiative, knowledge management, communication, and escalation, and conducted Train-the-trainer sessions across the bank• Rolled out an E2E automation tool across New York, London, India, and SingaporeProject: Cost and effort optimization for UK Bank• Part of a large IT-led transformation program to develop the next generation Operating Model for the bank• Defined metrics and KPIs to measure and improve IT performance • Value-mapped processes for operational risk management, sourcing strategy, and portfolio managementProject: Program and Project Management Optimization for Regional US Bank• Helped set up and run a ‘Methods and Processes’ team that would own and continually improve all processes • Defined short-term, and long-term metrics to measure effectiveness of processes• Created a ‘playbook’ that documented organization SOPs end-to-end with defined deliverables• Led a ‘transition & transform team’ to identify opportunities for improvement and develop new services which can be offered by the offshore ‘managed PMO’.Project: ITSM advisor for World’s largest Oil and Gas company• Created a model for assessing IT services for outsourcing• Create a sourcing management framework and related processes to be used across 8 IT departments• Developed a tool based on the model which measured Risk and ROI from outsourcing• Conducted workshops across 8 IT departments to raise awareness on the model and tool usage

• Consultant with the IT Governance and Sourcing Management team• Create reusable processes for Project Management and Vendor Management Offices• Conduct trainings and workshops during engagements and internally• Work with cross functional teams during engagements and deploy proposed solutions for clientProject: Supplier and sourcing management for Australian Airline• Developed a roadmap detailing the metrics to be measured as the EPMO matures.• Created base line for Enterprise PMO performance metrics.• Created a dashboard based on Excel which interfaces with HP PPM tool to show reports based on live data.• Documented the internal SDLC method based on Waterfall and co-developed a Hybrid Agile based methodologyProject: Advisory to IT Department of Govt. of Egypt• Develop long-term vision & strategic roadmap for the government of Egypt. • Defined a holistic solution addressing Contract, Performance, and Knowledge Management• Developing processes and structures for the new organization• Develop tools and defined metrics for work tracking and performance measurement.

• Manage a team of analysts and associate analysts who research industry and client information for analysis. • Mange key retail accounts. Responsibilities include account mining, targeted marketing and delivering pitches/proposals.• Conduct ongoing research into key clients to identify potential challenges, map them to Deloitte solutions, and create proposals to upsell them. • Coordinating the offshore effort in transitioning processes in Retail and Consumer Business practice

Set up processes for Creating account maps, industry reports, and research notesAnalyze 10k Reports, track key accounts along with competitor information and trendsRespond to proposals in retail and healthcare industries

Managed online stores and was responsible for sales, marketing and channel development Managed vendor and partner alliances

Mba; Bachelor, Marketing; Commerce

Mba, Marketing