Vikram Sharma Email & Phone Number

Santa Clara, Ca, Us

Irvine, California, Us

Reporting to the CIO scaled the business to support multi-billion revenue growth.Managed a team of 50+ IT professionals distributed globally through five director/manager-level direct reports.

Louisville, Co, Us

Belmont, Ca, Us

Reporting to CIO responsible for end-to-end IT architecture. Business Applications/data/analytics/integrations/CRM/ERP/Security/customer applications.Responsible for evaluation and set-up of organizational state of architecture/Roadmap for IT.IT Leader and subject matter expert to bridge gap between technical and business audiences during solution planning, development, and deployment.Hiring and Budget management to align with IT strategic direction

Menlo Park, Ca, Us

Combine key experience in technical and managerial roles to guide a team of 31 employees who support IT applications for 5000 Employees and 10K customers, 1.4 Billion in revenue.Support Sales/Services/Marketing and finance/HR applications.Transformed business with IT Application Systems, scaling systems for explosive revenue (500 Million to 1 Billion revenue) and employee growth. Piloted successful development of a highly customized, CRM/ERP/HR replacement project.Support Global Sales/Marketing/Services/Finance teams in 70+ Countries; extend the IT Applications to all Sales/Marketing/Services functions and Geographies. Conceptualized, designed, and developed MDM Solution and data governance methodologies. Navigated, identified, and implemented a highly complex CPQ Solution with thousands of quotes and orders volume per day. Implemented Quote to Cash process, integrations with ERP as well as a billing system with Salesforce CRM and Netsuite ERP. Devised effective billing system to bill thousands of customers every month from high volume usage data consisting of millions of rows every day.Streamlined sales transformation with roll out of Global Sales Analytics; provided executive team into daily visibility of $1 Billion pipeline and forecast. Supported complex CRM and Application eco system of 40+ Business applications.Mobilized applications system changes resulting in operating expense savings and efficiencies in the first year.Re-structured the Business Application team to improve service levels and expand career opportunities; re-oriented the Applications team to properly align skills with ongoing duties.Orchestrate team functions around partnerships to better support business unit goals.Formulated and instituted standards and policies designed to streamline application development support.Advance development of strategic and tactical goals for corporate information systems.

• Oversaw CRM (Sales, Support, Marketing, Finance and Professional services), Web, Mobile and custom development (Web and Mobile Solutions across the Enterprise), Technical infrastructure and database Administration.• Spearhead development of Marketing websites, Support, Sales Portals. • Administered 15+ high volume, multilingual web portals and extranets used by Marketing, Sales, Support and Professional Services. • Created, developed, and implemented Global HR portal for Employees. • Integrated a Global Legal system to manage Contracts and Legal documents. • Rolled out Global SLA tracking system for support teams as well as CRM/ERP integration for quotes and orders.• Introduced Proposal Management System using Salesforce. • Tracked marketing leads and campaign management system and integration with CRM. • Automated the lead scoring, routing and territory management. • Charted successful global roll out of IT Self-service tools Helpdesk, Change Control Management. • Maintained and updated ecommerce website for Sales team.• Integrated CRM and Websites different companies into Corporate infrastructure and managed multiple divestitures.• Supported swift onboarding and promoted high productivity through the introduction of tools to manage New Hire/Termination workflows. • Initiated integration and full adoption of employee’s collaboration tools. Sharepoint, intranet.• Aligned objectives and bridged communications with cross-functional business (Sales, Marketing, Service, Order Operations, Engineering) and teams and external vendors for projects deployment and integration.• Architected, governed and implemented Service and SFA projects, and case management and solutions.• Architected and implemented projects in Collaboration and Service cloud using Visual force Pages, Apex, Web Services, custom objects, rollup fields, validations, customer portal, sites etc.

• Led a team of developers responsible for eCommerce applications/CRM and web properties.• Supervised design, development, implementation of Global collaboration platform for employees.• Originated new modules for Macrovision corporate website using Java technologies.• Strategized planning for data migration from Legacy CRM to new CRM system.• Designed and rolled out online cart based functionality for Customer Orders, supported five different currencies.• Managed integrations with ERP and Tax systems. • Assessed marketing/Sales analytics using Oracle Analytics suite.

• Entrusted with leading design, development, implementation, and maintenance/enhancements of Marketing/Sales Web Applications. • Evaluated CRM solution integration with professional services. • Automated of Sales Leads Scoring and assignment. • Engineered modules for Complex finance Applications using J2EE framework. • Managed Software release infrastructure, Source code management, Automation of nightly builds. • Coded automated scripts for the deployment and installation of finance software. • Streamlined processes integration with Oracle ERP, oracle database/OLAP.

Us

• Accelerated design and development processes of complex modules for B2B Application. • Managed Siebel CRM application. • Built adapters to Oracle ERP using java. • Managed release infrastructure, automation and installation scripts across different operating system AIX, Linux, Windows.

Chief Digital Officer, Data Processing

Chief Digital Officer

Ms, Ms Computer Science