Lead a team of 10 members in managing multiple processes (NRTRDE, BSP). Mentor surveillance personnel in maintaining systems pertaining to processes efficiently.Initiate measures to enhance quality standards. Brief management on critical issues impacting customers. Oversee configuration of systems on the monitoring systems (Hobbit, Tivoli).SPOC for external Audittors for ISAE, SAS

MACH is the leading provider of hub-based mobile communications exchange solutions, uniting the global telecommunications marketplace. MACH solutions accelerate operators' and providers' time to market, optimise service delivery to the mobile end-user, and accelerate the settlement of inter- Guided the team operator financial liabilities. Leading the team to solve the customer queries based on the priorities and SLA, ensuring quality.Knowledge of NRTRDE, ISR, BSP and MCA process in the working department. Root cause Analysis of the issues of the customers for both internal and external.RCA on the issues and analyzing on the response and resolution times.Horizontal deployment of the solution to avoid similar problems.Updating the customers both internal and external on the progress of the solution.Updating process document on the new solutions derived from RCA.Coordinating with team to deliver their best with the assigned responsibilitiesWorked on New Process Management -BSP. Planning and tracking of implementation by working closely with the core implementation team.Creating process documents and guidelines for the first level investigations.Training the working team on the new process and brainstorming sessions to improve the process.Follow ups on the process progress with the counterparts and the second level management.Working on Team KPIs with daily Incidents and updating the second level management.Conducted training on six sigma for the on DMAIC.Trained the team on DMAIC.Arranged brainstorming sessions to use the six sigma methodology to the daily process.Completed projects to improve the process and quality by reduction in process time.(Eg: Working closely with core team and automated the monitoring process)Delivering presentations and training the new hires on process.Cross functional process knowledge to attend the customer issues without escalations.

3M is a diversified technology company serving customers in more than 200 countries in the following markets: consumer and office; display and graphics; electro and communications; health care; industrial and transportation; and safety, security and protection services.Hands on experience on printing technology machines.Vendor audits and vendor development programs.Knowledge of ISO 14001, ISO 9001 and CMMS (Computerized Maintenance Management System).Developing and execution of cost reduction projects, to minimize losses by implementing proactive maintenance procedures, successfully completing the project - Reduction in power utilization.Worked on Qulaity and process documents with periodic audits.

ITC is one of India's foremost private sector companies with a market capitalization of over US $ 13 billion and a turnover of US $ 3.5 billion. ITC has a diversified presence in Cigarettes, Hotels, Paperboards & Specialty Papers, Packaging, Agri-Business, Packaged Foods & Confectionery, Information Technology, Branded Apparel, Greeting Cards, Safety Matches and other FMCG products.Hands on experience on maintenance on all types of Cigarette making and packing machineries.Skilled in all types of PLC's like Allen Bradley, Siemens and Twincat.Team Member in machine installations and preventive maintenance.Prepared a complete process for Software program backups and audits.Trained on packing machinery

GE- BEL is a global component unit, which manufactures the parts of X-ray Gantry system. Focused on delivering world-class Health Care to South Asia. Six Sigma forms the core of our quality initiative. Acquired complete knowledge of High Voltage product assembly, testing & shipment in the working modality.Preparing Documentation of the product related reports (SOPs, MLH, Test Reports etc.,) Trained in all the EHS (Environmental Health & Safety) elements.Successfully managed and directed a small team in testing process and Production Numbers.Six Sigma:Trained in Six Sigma - Quality tool for continuous improvement.Project completed on Test jig for precision measurement and scrap reduction.(DMAIC)Project focused on the process time and reduction in scrap to improve process quality.Introduced a quality tool for leakage measurements.(DMAIC)Projects were completed using tools like - Group Discussion, QFD, Fish bone, Gauge R&R,and Annova.Used Kaizens for small improvements.Lead a small team under lean environment to improve the tact time of the production. Recognitions and Certifications Recognized for working under a GPS environment with implementation of lean.Certified for completion of Quality system course.Certified for completing Basics of Photoshop, Corel Draw and PageMaker.Recognised with Night on Town awards for completing the projects.Certified for completion of training on Allen Bradley PLC. Certified for completion of training on FOCKE machinery, GERMANY.Courses on Customer satisfaction.