Industry - Health care / Education / E Commerce / BFSI With over 20 years of global experience in sales and revenue management, I specialize in crafting strategies that drive top-line growth and optimize the sales process. My background spans diverse markets, providing a deep understanding of global customer behavior and market dynamics. This knowledge enables me to enhance pricing strategies and distribution channels across both B2C and B2B sectors, consistently delivering substantial gains in market share and profitability.In addition to my strategic expertise, I possess strong leadership skills honed through managing cross-cultural teams worldwide. I excel in fostering collaboration and synergy among diverse team members, leveraging their strengths to achieve collective goals. My approach emphasizes effective communication and cultural sensitivity, ensuring seamless coordination and alignment across global operations.I am also passionate about leveraging technology to innovate revenue management practices. Having led the implementation of CRM and revenue management systems on a global scale, I streamline operations and extract actionable insights from customer data. Beyond my professional endeavors, I actively contribute to global networks, sharing insights and fostering discussions on cutting-edge trends in revenue management and sales strategy.I collaborate and assist companies in the above areas.

Lead growth initiatives in the B2C and B2B space . 10X growth mindset . Build a strong culture. Hire right - A+ hiringLead RevOps with a focus on simplicity in a sea of complexity

Build teams globally - India , Vietnam, Singapore, Dubai, Philippines, UK, US etc.Grow B2C and build B2B and B2B2C regionally - focus on EMEA and APAC.

Manage the outreach program for all LOBs across the globe.- Lead large global teams of inside sales representatives and manage the entire sales operation of a cutting ed-tech platform with blockbuster in-market results and outstanding consumer adoption.- Optimize marketing/Operations strategy to maximize ROI and improve conversion.- Work closely with the Executive Team to align on quarterly milestones and revenue targets.- Use communication and collaboration tools to provide a high level of visibility and transparency around KPIs and results to executives and other teams.- Ensure compliance and work within the regulatory framework.

We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes.This is what I do and what I am good at.My primary role is to help internal businesses turn customer service into competitive advantage particularly in the areas of Digital Banking, Innovation and Online Sales & Marketing. Strive to continuously deliver solutions that positively impact DCB business and customer experience. My approach is consultative and I bring experience of over 20 years in customer engagement in an Omni Channel environment for both Sales and Service.

* Business Head for Elite Matrimony - Premium Matchmaking services for the discerning, affluent and elite segment of society.* Responsible for the P/L and growth of business having presence across India and the UK, US , Canada and the Middle East.* Part of Bharat Matrimony - Top E-Commerce services company and the market leader in matrimonial /Match Making services.* Be a OneView Commerce expert, and bridge the gap and bring E-Commerce, M-Commerce, Call-Center and stationary retail together. A highly integrated omni-channel solutions provides the complete Elite experience at all touch points. * Strategic Planning, Execution & Analysis of products, customer acquisition strategies & marketing alliances to manage and drive sales of Elite Matrimony products towards profitable business development & ensuring that business goals are achieved by the team.* Last but not the least, ensure a productive role in creating "Happy Marriages" :)

Chief areas : Strategy, Sales, Customer Experience, Operations and Distribution.Industries worked : Ecommerce for Education, Rural BPO/KPO/Outsourcing. SME in Telecom Products.

# Responsible for 3rd party outsourcing - Sales and Strategy through alternate delivery channels such as telemarketing, internet etc # Managing vendors with operations across multiple sites.# Implement business strategies to ensure maximum profitability and attainment of strategic and operative objectives.# Enhancing efficiencies and customer experience for service and sales through Six Sigma methodologies. (Green Belt Trained) and other quality initiatives.

# Overall manager of business units for mutliple overseas clients. # Responsible to meet bottomline/topline targets.# Total team size of about 600+ people at various levels.# Wide experience in managing operations,training, quality,projects and related technolgy infrastructure.# Client Management critical to success.# Added responsibility to pitch for new business as and when required.# Partner with Client in measuring and monitoring Customer Experience.

# Responsible for all outsourced activity for a very large telecom company in the US.# Responsible to achieve sales targets for an outbound program with a team strength of 250 people.# Achieved COPC certification for the process as part of an organisation wide initiative.

# Managing a portfolio of top 250 companies wrt to CRM.# Ensure brand loyalty and increase ARPU (avg revenue per user)across portfolio.# Streamline internal processes for more efficient management and improve service delivery turn around times.# Successfully initiated projects on Data warehousing, MIS and document imaging.# Reduced churn rate significantly, a key deliverable.