* Providing collaboration on complex issues.* Helping team-members to reproduce the issues in house. * Joining mult-vendor calls.

Providing support to Redhat Customers.Majorly dealing with Openstack (IaaS) cases.Analyzing the Customer provided data and providing the solution to fix the issues.Joining the multi-vendor calls in critical situations to fix the customer issue.Preparing articles for knowledge reference after fixing the customer issues.Taking remote sessions to provide the quick solution to customers.Coordinating with engineering team to expedite the bug fixes.Simulating the customers issue in test lab.

Developing Shell Scripts for internal activitiesDaily calls with Onsite Team for improvements on ongoing processes . Mentoring the bridges for Incident management Attending meetings with Service Managers.Mentored the fresher’s in team for ITIL processes , Services and Incident managementsStrong knowledge on Incident management, Problem Management , Change Management , Event Management .Installing software, OS version up gradation, and package management.Configuring and maintaining services. Implementation, configuration and maintaining of LVM (Logical Volume Manager)

Operating Systems: Solaris 10, RHEL, Ticketing System: Service NowFile Systems: ZFS,ext3,ext4,xfsServer Virtualization: Solaris Zones, OVM x86, VMwareJob Schedulers: CRON, ATSystem Health Check up: PRSTAT, TOP, SAR, VMSTAT, MPSTAT, IOSTATShell Scripting: SH, BASH System Hardening: Customization based on client's standardRun Control Scripts: Administration of System run-levels & Deployment of Custom scripts based on Apps request.Management Skills:Key driver for business process design and solution identification. Process vision and design, enhancement strategy and transition strategy.Troubleshooting problems during installation etc. Auditing customer system, workflow and processes for suggesting solutions.Providing technical support to team.Conducting weekly review meeting with Team.Negotiating SLAs for large and medium-size business transformation projects. Responsibilities:Provide services for management of server environment to maintain performance at optimum levels on a 24x7 basis.Operating system administration, including management of users, processes.The re-installation of OS in the event of system crash/failures.Applying operating system updates, patches, and configuration changes.Assist the Application team, Storage and network team with various deployments and configuration as needed.Actively monitoring the systems for any memory, cpu, disk space etc and taking corrective actions.Creating Server knowledge base for team.Evaluate System Performances & report metrics to management.