Vikrant Bhatt Email & Phone Number

Gurgaon, India

Accountabilities:~ Reporting to the Senior Manager as individual contributor for service delivery Projects for leading Telecom Service Providers in the Region for improvement of Service Assurance.~ Managing to comply with/improve all the KPI, as perceived by the customers, to meet the threshold, developing individual competence for the same through online self-learning and classroom trainings.~ Responsible for maintaining Blocked call & Dropped Call rate within threshold in order to improve the Customer’s perception as well as conducting RCA on Worst Cell for KPIs improvement.~ Involved in innovation by using new techniques in automation & process improvement including RF optimization, Cluster RF AT acceptance and swap site Design Data (CDD) preparation.~ Providing proposals for physical & parametric changes as per requirement to meet the pre KPIs of Swap sites.

Gurgaon, India

Accountabilities:~ Reported to the DGM as individual contributor as RF Planning Lead for Tenancy enhancement, to support pre sales team, as per business requirements, by Mapping Operators nominal for Sharing and Anchor built.

Guwahati Area, India

Accountabilities:~ Reported to the Manager as individual contributor for optimization of GSM network of Assam Circle and maintain Network KPI within the threshold.~ Managed to monitor the Network Performance, on a regular basis, for reports & various RF parameters of cell sites and changed RF parameter to obtain the best network performance.~ Responsible for daily analysis of performance reports for poor performing cells, and to take necessary steps to improve cells performance.~ Involved in Customer Complaints Resolution within TAT and for TERM Regulatory testing execution, Report preparation, submission & acceptance. ~ Spearheaded generation of Frequency plan & Handover plan, using Schema Tool & implementation, to ensure proper optimization with better frequency reuse, regular neighbor tuning with the help of reports and drive test to improve HOSR.~ Coordinated with the drive test teams for their optimum utilization, routine drive test of top towns, drive test activity on sites migration (BSCs/MSCs) and software upgrade.~ Provided troubleshooting of drop calls, call failures, handover failures, bad quality, poor coverage, hardware faults, antenna tilt/orientation, add/remove neighbors and co/ad-channel interference.~ Released the capacity addition, removal & TenXc Antenna Planning and Optimization for capacity expansion on behalf of utilization and blocking.~ Interacted with Customer Service team for resolution of customer complaint within TAT. Co-ordination with RF Planning Team for various optimization/ deployment issues. ~ Supported TEC Drive test for Municipal towns as per TERM Regulations Municipal map conversion, to verify accurate latitude & longitude, Pre & Post Drive test & Call testing performed for TERM testing, Preparing & submitting TEC documents to TERM.~ Contributed to build a strong team by sharing knowledge and skill sets among fellow colleague.

Master Of Science - Ms, Business Analytics Supply Chain Management

Bachelor Of Technology (B.Tech.), Electronic And Communication Engineering

B. Tech