Vikrant Chawhan Email & Phone Number

Provided first and second-level support to end-users for hardware, software, and network issues.Managed and resolved 95% of technical issues within SLA time frames.Conducted regular system maintenance and updates to ensure smooth operation.Assisted in the deployment and setup of new hardware and software for users.Maintained detailed logs of support requests and resolutions in the ticketing system.Collaborated with other IT staff to diagnose and resolve complex technical issues.Outlook Configuration (2007,2013,2019)USB AUTHENTICATIONE-tokenDigital signatureSoftware installation (MS-office, MS-offices, Trend micro, SAP, any desk, ultra viewer, team viewer, vpn and etc.Handling tickets (servicing request, incident)

Nagpur, Maharashtra, India

Hardware part installationUSB Battery installationNetwork configurationTroubleshooting of hardware and network

Hardware part installationUSB Battery installationNetwork configurationTroubleshooting of hardware and network

Worked as WordPress DeveloperLearned UI/UX DevelopmentWorked alongside as team member to investigate design solutionProvided technical support when nessaryHandled dealing directly with clients

Pursued Masters in Computer ApplicationDid project with OpenCV for Gender and Age detectionDesigned a website for football coachingDesigned an application for News Feed debugging

Did website for student database Followed my interest in Oracle

Master Of Computer Applications - Mca, Mca, A

Master, Computer Application

Did project with OpenCV for Gender and Age detection Designed a website for football coaching Designed an application for News Feed.

Bachelor Of Science, Information Technology

Did website for student database Followed my interest in Oracle

Polytechnic, Civil Engineering

Designed in AutoCAD

Higher Secondary Education, General Science

Excelled in biology

Secondary Education, Maharashtra Board

Pursued secondary education under affiliation to Maharashtra board