Internal Team and Vendor coordination and Ensure product delivery and quality goals were consistently achieved. Managing new requirement and Change Request in coordination with internal and external teams. Product Training to Internal Teams and Performing and arranging successful product demonstrations for customers.Heading Pre-Sales & TAM account, North region.SMS, WhatsApp and Voice Solution Responsibilities --Monitoring SMS, WA & Voice deliverability performance… Show more Internal Team and Vendor coordination and Ensure product delivery and quality goals were consistently achieved. Managing new requirement and Change Request in coordination with internal and external teams. Product Training to Internal Teams and Performing and arranging successful product demonstrations for customers.Heading Pre-Sales & TAM account, North region.SMS, WhatsApp and Voice Solution Responsibilities --Monitoring SMS, WA & Voice deliverability performance, analyzing issues, providing recommendations for issue resolution and educating the client on deliverability challenges.-Alert configuration to maintain best QOS for the client.-Liaison between client and PMD/DEV team to meet end to end solution . -WhatsApp Global Point of Contact to solve all Business and Product queries-Conduct Periodic WhatsApp Update sessions.BULK Email Solution Responsibilities --Participate actively in the email marketing & anti-spam communities. (SignalSpam, SNCD, CSA, MAAWG, Can Spam)-Liaison between the client and the ISP mediation team, where ISP negotiation/mitigation is required.-Conducting periodic assessments of client deliverability, including delivery baselines and scorecards. Show less

Managed all technical requirements of ValueFirst Middle East region. - New Integration- RFP, RFI- Tech Escalation- Single Point of Contact