Vikrant Gupta Email & Phone Number

Delhi, India

India

Focusing on Complete P&L

Gurgaon

Management Executive with extensive experience of end-to-end Supply Chain Management and operational excellence, leading people and project teams and build top-performing teams.• Manage North India Operations Hub and delivery Stations in Gurgaon.• Station budget control – Assign cost target and run a profitable operations.• Responsible for Planning, directing and co-ordinating all organizational operations to improve performance, productivity, efficiency and profitability through the implementation of effective methods of strategies that meets the expectations and needs of internal / external customers both nationally and globally.• Responsible for employee accountability and application of policy and procedure.• Responsible for coaching, training and developing employees.• Directed strategic initiatives to achieve operational goals in productivity and safety.• Increased profits by developing initiating and managing monthly operating plans.• Co-ordinate with third party agents and review their performance fortnightly.• Analyzed cost control and provided timely financial information to support corporate goals.• Identified business requirements and devised implementation strategies to solve business problems.• Made actionable recommendations based on data trend.• Recommended innovative alternatives to generate revenue and reduce unnecessary costs.• Created and executed short term and long term customized comprehensive financial strategies to reach company goals.

Gurgaon, India

Led the setup of Branch Operations department and managing team of 60 people  Enhanced the performance of the station through consistent monitoring and innovation To oversee day-to-day office management tasks, ensuring that all safety regulations are adhered to. To ensure service levels are maintained and customer satisfaction achieved. To ensure all training needs are met and that performance is monitored and feedback provided at regular intervals. Coordinates with the operation manager to prepare, revise and submit reports and other documentation as required. Coordinating with the operations manager in developing and implementing required procedures and policies in order to continuously improve operational efficiency in courier service Ensuring that operational procedures are in place to ensure on time departure and arrival of inbound and outbound vehicles, maintenance of data and records thereof Ensuring service levels in terms of delivery and collection are met through monitoring of service levels returns Customer liaison to ensure that services being delivered by the operations team meet the required standards and taking necessary corrective action where necessary Ensuring proper resource utilization and rationalization including human resource and fleet in conjunction with the fleet administrator Maintain operation data on daily and monthly transaction for management decision as and when required Participation in budgeting and budget implementation process for cost management and service improvement To manage measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards To ensure timely and accurate communication of information which affects service quality Identifies staff development through coach rides and recommends the training calendars for new and existing staff

New Delhi Area, India

Led the set up team of North Region Hub for improving service and delivering linehaul efficiencies and cost through Hub and Spoke logistic movement of packages. Improved processes to ensure service reliability thereby increasing the revenue of the Region. Delivery and pickup targets of the station were achieved Cash targets achieved by the front counter Company fleet was managed in an excellent way Ensured timely movement of all the vehicles in and out of the station Work load of the staff were optimized Motivated the staff with regular meetings, feedbacks and incentives Coordinated all the activities and shifted the office to a new location with all the latest facilities Handled all the general administration of the station which included hygiene, maintenance and repairs, landscaping and refreshment Periodic inspection of all equipment – computers, scanners, printers, scales – to ensure no damage and coordinating with various departments in case of discrepancy, damage or faulty Arranged staff parties, sports day and other recreational activities Arranged venue, staff head, trainer’s travel and accommodation, seating arrangement and food arrangement for staff trainings and conferences Ordering, follow up, receiving and distribution of office supplies and stationaries Preparing purchase orders and receive goods, stores and distributes Coordinate with the vendor, prepare purchase order for replacement vehicles Recruited additional heads for effective operations Managed all the general administration of the company accommodation which included cleaning, minor works and maintenance, allocation of staff rooms and periodic checking Company accommodation was modified with new furniture, equipment and other facilities Excellent relationship with all the regular and contracting staff Handling staff roster, OT roster, and annual vacation roster – allocating staff to different duties as required

Delhi

Coordinating with all Blue Dart offices and collect / Pass appropriate information. Walk in customer was also part of this profile, I was handling clients directly and enhancing cash sales of the counter. few of my routine task are mentioned below :▪Collecting information about all network / delays and updating them in system & help clients to know latest status about their shipments on websites.▪Support customer service department by sending them network information and make them aware about the latest situation. Also inform them about the latest changes of flights, routing and connections.▪Coordinating in between all north locations and pass all information to head office as well as concern blue dart office in charges. Leading through examples, Positive thinking and doing things in a Proactive way gained me many awards Implement new systems and procedures and to drive operational strategies Grooming of staff Fleet management, Cost management, Performance management, People management were executed in an excellent manner Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements Initiated improvements to enhance quality standards, reduce waste, and eliminate unnecessary work Responsible for safety and security of the Delivery center assets and HR, including inventory and cash Analysis of the data reports to identify performance bottlenecks and improve performance Order, follow up, receive and distribute stationary on time Keeping personnel records, conduct appraisal and keep appraisal records Dealing with complex queries on email, phone and in person Meeting with senior managers to review performance Conducted induction programs and training sessions Review, update and work according to safety policies Excellent communication and coordination with vendors and suppliers Arrange staff meetings and recreational activities

New Delhi Area, India

I was taking care of hub domestic operations. This involves following tasks.▪Handling a team of 15 staffs▪Ensure correct destination coding from all blue dart offices as well as their rsp’s/franchises. Inform them and take corrective action if there is any problem.▪Ensure correct routing of the shipments.▪Ensure complete connections of the loads & try to make connections even if received at the last moment or peak hours.

Senior Management Program, Logistics, Materials, And Supply Chain Management

it includes expertise of all top management subjects including finance; HR; OB; Acct etc

Pgdmm, Marketing Management

Master'S Degree - Ma, History

Bachelor’S Degree, B.Sc. (Biology)