Vikrant Gupta Email & Phone Number

Pune, Maharashtra, India

• Examining and improving existing systems and collaborating with teams to integrate new systems.
• Coordinating with the onshore team and achieving their objectives such as implementing a new process, developing statics etc.
• Developing, Maintaining and Managing visuals advance reporting, dashboards in Power-BI, which helps support/ development /senior management to perform their analysis in order to improve stability of applications.
• Understand the fundamentals of data… Show more
• Understand the fundamentals of data preparation/data modelling for the data visualization process.
• Analyze current reports/activities and suggest effective methods to enhance accuracy and performance.

Mumbai, Maharashtra, India

• Act as a team lead for 3 team members.
• Monitoring & assigning daily task to team members.
• Performing day to day administrator activities of ServiceNow & BAMPLUS (in-house tool).
• Work directly with end users to resolve issues within ServiceNow & BAMPLUS.
• Creating ServiceNow reports, dashboards, configuration items, catalog items and groups on basis RITM tickets.
• Coordinating with onshore team and fulfilling their requirements like development of new reports, assisting… Show more

Indore, Madhya Pradesh, India

• Ensure generation of reports from SPMS & Site Forge System on service delivery against SLA on Daily, Monthly and Periodic basis.
• Create Dashboards in SharePoint.
• Create Daily and Monthly availability report for systems and applications.
• Handling new client enquiries and acting as the face of the business.
• Managed Project Life Cycle and implemented process on a daily basis.
• Manage users access roles in Remedy System

Mumbai, Maharashtra, India

• Responsible for SLA monitoring & management for all services provided to Banks subscribing to Managed Services from Diebold in India, so as the SLA is conformed to on a Daily & Monthly basis.
• Ensure generation of reports from XMS on service delivery against SLA on Daily, Monthly and Periodic basis.
• Coordination with respective operations teams daily for authenticating data & appropriate reporting.
• Communication highlighting the impact of any noted SLA failure & suggesting… Show more
• Communication highlighting the impact of any noted SLA failure & suggesting corrective measures to concerned team.
• Root Cause Analysis on problematic ATMs which include identifying chronic ATMs, execute/ recommend actions to resolve or reduce the problem and track performance post action taken.

Mumbai, Maharashtra, India

• Coordinate with 12 Circle’s for various activities
• Preparing 2G & 3G NQI monitoring sheets and comparing with yesterday NQI
• Finding dipped KPIs and collecting WHY (What Happened Yesterday) from each 12 circle’s for 2G & 3G. Maintain trend of NQI & WHY for every month corporate meetings
• Download network performance reports from portal & share drives and share with concern seniors for further analysis
• Preparing Sleeping Cells data for Edge, 24 Hrs & Morning – Evening GPRS… Show more
• Preparing Sleeping Cells data for Edge, 24 Hrs & Morning – Evening GPRS of all 12 Circle’s on weekly basis and share & coordinate with circle’s for solutions

Bhopal, Madhya Pradesh, India

• Maintain MPCG Infra provider vendor wise Sites database
• Preparing & Tracking Cell out of service, TRX, VSWR, Cell having zero traffic, E1 alarms, Trending Zone wise Yesterday History Alarm, Blocked TRX, Current Fault Alarm, E1 Alarms, 3G Node-B & RNC Alarms, High Room.
• Preparing Active Alarms, Idle Time Slot & Channel fault reports on daily bases for tracking site status of MPCG
• Maintaining ESCALATION… Show more
• Maintaining ESCALATION MATRIX on monthly bases. It is use to track Site Engineer, IP Vendor, Site ID, Huawei Site ID, Site under which Town and Zone etc
• Preparing Network Availability Report, Network Highlights & Network Status on daily, weekly & monthly bases