Vikrant Gupta Email & Phone Number

Pune, Maharashtra, India

• Examining and improving existing systems and collaborating with teams to integrate new systems.• Coordinating with the onshore team and achieving their objectives such as implementing a new process, developing statics etc.• Developing, Maintaining and Managing visuals advance reporting, dashboards in Power-BI, which helps support/ development /senior management to perform their analysis in order to improve stability of applications.• Understand the fundamentals of data… Show more • Examining and improving existing systems and collaborating with teams to integrate new systems.• Coordinating with the onshore team and achieving their objectives such as implementing a new process, developing statics etc.• Developing, Maintaining and Managing visuals advance reporting, dashboards in Power-BI, which helps support/ development /senior management to perform their analysis in order to improve stability of applications.• Understand the fundamentals of data preparation/data modelling for the data visualization process.• Analyze current reports/activities and suggest effective methods to enhance accuracy and performance.• Implementing monthly SLA reporting activities to ensure cycle is maintained and provider responsibilities are fulfilled• Interacting with stakeholders for various Incident, Change and Problem management• Ensure Root cause analysis and eliminate for major incidents / problems and ensure SLA• Handling escalations and resolve with concerned technical experts• Successfully implemented several service enhancements targeting reduction of MTTR, ensuring quality of the tickets by capturing timely updates, impacted applications, and business/client impacted for major incidents.• Maintains an overview of the problem queue, updating the status and keeping the affected stakeholder informed of progress.• Managing a major incident and to facilitate data collection and analysis, leading to a long-term fix for the issue. This ensures a permanent solution is investigated at the same time as the incident team is trying to resolve the immediate impact.• Identifying reoccurring incidents which could have major impact on business.• Assisting in Disaster Recovery Activities. Show less

Mumbai, Maharashtra, India

• Act as a team lead for 3 team members.• Monitoring & assigning daily task to team members.• Performing day to day administrator activities of ServiceNow & BAMPLUS (in-house tool).• Work directly with end users to resolve issues within ServiceNow & BAMPLUS.• Creating ServiceNow reports, dashboards, configuration items, catalog items and groups on basis RITM tickets.• Coordinating with onshore team and fulfilling their requirements like development of new reports, assisting… Show more • Act as a team lead for 3 team members.• Monitoring & assigning daily task to team members.• Performing day to day administrator activities of ServiceNow & BAMPLUS (in-house tool).• Work directly with end users to resolve issues within ServiceNow & BAMPLUS.• Creating ServiceNow reports, dashboards, configuration items, catalog items and groups on basis RITM tickets.• Coordinating with onshore team and fulfilling their requirements like development of new reports, assisting to implement new process etc.• Maintaining/publishing daily and monthly reports, automating reports using VBA script.• Creating forecast entry (in-house tool) of P1 Incident for management review.• Analyzing current reports/activities and suggesting efficient way in order to increase accuracy & performance.• Performing reconciliation activities between in-house tools to make ensure data is synced. Show less

Indore, Madhya Pradesh, India

• Ensure generation of reports from SPMS & Site Forge System on service delivery against SLA on Daily, Monthly and Periodic basis.• Create Dashboards in SharePoint.• Create Daily and Monthly availability report for systems and applications.• Handling new client enquiries and acting as the face of the business.• Managed Project Life Cycle and implemented process on a daily basis.• Manage users access roles in Remedy System• Preparing Excel Macros & Validated formats as… Show more • Ensure generation of reports from SPMS & Site Forge System on service delivery against SLA on Daily, Monthly and Periodic basis.• Create Dashboards in SharePoint.• Create Daily and Monthly availability report for systems and applications.• Handling new client enquiries and acting as the face of the business.• Managed Project Life Cycle and implemented process on a daily basis.• Manage users access roles in Remedy System• Preparing Excel Macros & Validated formats as per requirements.• Highly experienced in tracking and reporting on specific projects and assumed deadlines.• Assist with planning projects, project documentation and project closure activities. Show less

Mumbai, Maharashtra, India

• Responsible for SLA monitoring & management for all services provided to Banks subscribing to Managed Services from Diebold in India, so as the SLA is conformed to on a Daily & Monthly basis.• Ensure generation of reports from XMS on service delivery against SLA on Daily, Monthly and Periodic basis.• Coordination with respective operations teams daily for authenticating data & appropriate reporting.• Communication highlighting the impact of any noted SLA failure & suggesting… Show more • Responsible for SLA monitoring & management for all services provided to Banks subscribing to Managed Services from Diebold in India, so as the SLA is conformed to on a Daily & Monthly basis.• Ensure generation of reports from XMS on service delivery against SLA on Daily, Monthly and Periodic basis.• Coordination with respective operations teams daily for authenticating data & appropriate reporting.• Communication highlighting the impact of any noted SLA failure & suggesting corrective measures to concerned team.• Root Cause Analysis on problematic ATMs which include identifying chronic ATMs, execute/ recommend actions to resolve or reduce the problem and track performance post action taken.• Ensure preparation & validation of monthly reports for capturing the overall monthly ATM wise SLA adherence for each Bank under MS and present to internal management including Project Manager & Account Manager. Post verification this has to be printed and submitted/presented to the Bank.• Prepare and present monthly performance review presentations and represent the company in review meetings with the Customer and with Vendors.• Analyze and Highlight vendor performance along with recommendations to improve performance.• Consultative Intelligence provided to Banks based on data. (Eg. Best/ Worst CRA or FLM agency in a region, Alternate options to combat regular Power Outages, Best locations for new installation of ATMs based on FLM reach, Transaction Hits, etc.) Show less

Mumbai, Maharashtra, India

• Coordinate with 12 Circle’s for various activities• Preparing 2G & 3G NQI monitoring sheets and comparing with yesterday NQI• Finding dipped KPIs and collecting WHY (What Happened Yesterday) from each 12 circle’s for 2G & 3G. Maintain trend of NQI & WHY for every month corporate meetings• Download network performance reports from portal & share drives and share with concern seniors for further analysis• Preparing Sleeping Cells data for Edge, 24 Hrs & Morning – Evening GPRS… Show more • Coordinate with 12 Circle’s for various activities• Preparing 2G & 3G NQI monitoring sheets and comparing with yesterday NQI• Finding dipped KPIs and collecting WHY (What Happened Yesterday) from each 12 circle’s for 2G & 3G. Maintain trend of NQI & WHY for every month corporate meetings• Download network performance reports from portal & share drives and share with concern seniors for further analysis• Preparing Sleeping Cells data for Edge, 24 Hrs & Morning – Evening GPRS of all 12 Circle’s on weekly basis and share & coordinate with circle’s for solutions• Preparing 2G & 3G KPI – NQI Tracker and share & analysis with team members• Updating 3G RNC Capacity Dashboard with graphs on weekly basis and sharing with Circle’s• Updating values & graphs of P3 Tracker on weekly basis and share & analysis with Circle’s• Preparing 2G & 3G NQI Signoff monthly basis and sharing with Circle’s• Collecting verified & signed Signoff copies from circle’s and put it in process for payment• Collecting Drive Test data for 2G & 3G on monthly basis, console and share with concern seniors• Preparing 2G – 3G Presentation Slides on monthly basis for corporate meetings• Preparing TOP 10 City Details on monthly basis in 6 different types and share & analysis with seniors• Computerized the Document Control Centre (Physical & Manual)• To established and maintained a system for controlling all Records / Documents and to assist in collating, interpreting, coordinating and reporting information concerning the status of project documentation• To managed a safe and secure data storage & archive and control document revision• Co-ordination with Engineers for documentation related matters• Developed & maintained Document Filing System• Preparing Excel Macros & Validated formats as per requirements• Sharing new Tools & Add-ins with team members to improve work efficiency Show less

Bhopal, Madhya Pradesh, India

• Maintain MPCG Infra provider vendor wise Sites database• Preparing & Tracking Cell out of service, TRX, VSWR, Cell having zero traffic, E1 alarms, Trending Zone wise Yesterday History Alarm, Blocked TRX, Current Fault Alarm, E1 Alarms, 3G Node-B & RNC Alarms, High Room Temperature Alarms on daily bases and assign to engineer for solving problem• Preparing Active Alarms, Idle Time Slot & Channel fault reports on daily bases for tracking site status of MPCG• Maintaining ESCALATION… Show more • Maintain MPCG Infra provider vendor wise Sites database• Preparing & Tracking Cell out of service, TRX, VSWR, Cell having zero traffic, E1 alarms, Trending Zone wise Yesterday History Alarm, Blocked TRX, Current Fault Alarm, E1 Alarms, 3G Node-B & RNC Alarms, High Room Temperature Alarms on daily bases and assign to engineer for solving problem• Preparing Active Alarms, Idle Time Slot & Channel fault reports on daily bases for tracking site status of MPCG• Maintaining ESCALATION MATRIX on monthly bases. It is use to track Site Engineer, IP Vendor, Site ID, Huawei Site ID, Site under which Town and Zone etc• Preparing Network Availability Report, Network Highlights & Network Status on daily, weekly & monthly bases• Validating NOC & Local Outage Report on daily bases• Working on FTP Server for uploads & download report. It is basically using for RF Dept.• Preparing MD, BBH Utilization Reports for Corporate use as per requirements• Making Presentations for MS Head as per requirement & also making 2G & 3G KPI Performance PPT on weekly bases for RF• Preparing BSC & Cell Wise NBH & BBH KPI Tracker, BSC Wise NBH & BBH Traffic Channel for RF Dept• Maintaining All types of reports for MS & RF Dept. M. by M• Handle Master Database of on roll & off roll Employees• Tracking the attendance and Payroll management for HR Dept• Implemented Document Numbering System and Document Management System• Coordinate documentation flow process, delivery & return of documents in a timely manner• Create PDF files & zip files & Use ftp link for document transmission• Maintain a record of all relevant project related correspondence• Preparation of Final Documentation Show less