Steering operations at iQor India, my role as Team Lead involves driving business excellence and cultivating robust client relationships. With a strong educational foundation from the Meerut Institute of Engineering and Technology, where I earned my MBA, I apply strategic planning and resource utilization to ensure our team of 15-20 consistently meets client and company targets. My core competencies lie in attrition control, shrinkage management, and providing actionable feedback, which are pivotal in maintaining operational efficiency. These skills, coupled with an unwavering commitment to customer service, enable my team to deliver superior support and forge a path of continuous improvement within the international chat services for Walmart.