Vikrant Kotian Email & Phone Number

🌟 Passionate about service excellence and operational efficiency, I bring over a decade of experience in operations, client service, and service delivery. My career journey has equipped me with a unique blend of skills that ensures every project I undertake is executed with precision and care.With a strong background in operations, I have honed my ability to seamlessly manage large-scale projects and intricate tasks. Currently, as a Learning Event Coordinator at IDLD Learning and Development India Pvt. Ltd., I excel in preparing customized agreements and managing virtual events. My role involves collaborating closely with clients, the Legal team, and internal stakeholders to ensure seamless event execution and service delivery. I thrive on empowering clients and colleagues through comprehensive training and support.Prior to this, I served as a Senior Executive at ITM Group Pvt. Ltd., where I managed end-to-end client interactions, resolved grievances, and enhanced service quality. My proactive approach and problem-solving skills ensured customer satisfaction and retention.At AOT India Pvt. Ltd., I took on the challenge of overseeing operations across multiple regions, managing complex bookings, and collaborating with various suppliers. My certification as an Aussie Specialist and my ability to navigate intricate transactions highlighted my operational prowess.My journey began with roles at MakeMyTrip India Pvt. Ltd., OBOX Solutions Pvt. Ltd., and Serco BPO, where I built a strong foundation in customer service and operations management. Handling international customer interactions and managing sales processes equipped me with a deep understanding of global client needs.My service philosophy revolves around delivering value through attention to detail, effective communication, and a positive attitude. I’m adaptable, quick to embrace change, and committed to using new technologies to improve service delivery.💬 I’m always eager to connect with like-minded professionals and explore opportunities to make a meaningful impact. Let’s discuss how I can contribute to your organization’s success.